It has been suggested I find a “shipping Broker” to have something sent from New Zealand. No idea what a “Shipping broker” is...

Basically i ordered a phone overseas that via DHL and customs said to DHL that this requires an NBTC license, so DHL is unable to clear the item.

I asked NBTC they said can not issue an import license because this variant is not on their database. I asked to send it back NBTC said then I would need an export license.

NBTC said they can issue an export license to send to another country but DHL said no because it's stuck in customs.

I contacted my lawyer friend here and he said after making some calls that it would cost more than the item, 20K THB so not too pursue it.

I also contacted some brokers there only few said that they can clear it but with fees exceeding the price of the item.

What to do?