Саншайн Гарден Резорт - Hotel

Good Hotel..........................................................................................

• Test after 5 day cane not sent to marchana app

Good service ...........................................................................................

• U are a friendly hotel love ❤️ & Respect ✊ & ✌️ in the 🌎/ 🕊/ 🇺🇦

Think 🤔 people in Thailand 🇹🇭 Is friendly ❤️😎 From Hiphop Proppen Tour Thailand 🇹🇭 U Need us We Need U ✊&❤️&✌️🌎

• Staff very helpful. And easily process when arrived

• Can't think of any

Pick up good from airport only 1 person in taxi... quickly done test and taken to room when arrive at hotel

• Friendly staff and comfortable accommodation.

• Communications breakdown on room service.

Quick check-in, and PCR testing. The room was a good size and comfortable and the reception lady and bell boy were very good. Room service food was very nice and hot on arrival day. Unfortunately, it goes downhill after that. Ordered room service (paid) breakfast the following morning due to early meetings. The communications breakdown was simply the staff not quite understanding the service to the customer comes first. I got a quarantine breakfast (stone cold) and not a paid room service breakfast from the menu. Very disappointed! Hotels are a SERVICE INDUSTRY and as such provide a service to their paying customer. The attitude of ''you will get what we give you and when we decide to give it to you'' seems to dominate over what the paying customer actually asks for. The hotel will receive a private complaint in due course, however, reading the comments here, it is highly unlikely I will get any kind of response. It is unfortunate that two people ruined this hotel experience for me and I will not book again.

Concerning the current Situation of Covid it was a helpful alternative to visit Thailand. Day no 5 was unnecessary ...

• quick no fuss test, room sleep, great buffet breakfast

• none really

it was ok, no fuss, friendly staff, because i was there for pcr test they left food outside door and ran away,, but they were very friendly, just didnt want to catch covid,, like us all

• Overcharged for room service.
• Kept waiting on checking out whilst reception stopped dealing with me to answer phone.
• Lost PCR test certificate.

Checked in for day one. Bellboy told me about room service. I asked if included in test&go he said yes until 10pm. Ordered food. Again on phone when ordering I asked if included and was told yes. Food arrived quickly. Quite nice and hot. Upon checking out was charged for food. Day five. As the food was nice I thought I'd take the plunge and order again knowing I have to pay. Upon checking out was overcharged a small amount. But I didn't argue as the main issue was they lost my PCR test certificate. Whilst waiting reception guy then proceeded to answer phone and spend ten minutes talking to somebody about a booking the following day. I had a taxi waiting. More expense for me. After twenty minutes was asked for line contact so they could send it to me later. Several hours later no test certificate and they're not even reading my messages. I am not happy

• 5 Stunden auf Abholung gewartet am Flughafen, und dann gibt es kein Essen im Hotel

Trotz bekannter Ankunftszeit am Flughafen , 5 Stunden gewartet auf das abholen und dann gab es kein Essen im Hotel..

• Nothing

• This one s supposed to about COVID but there airport taxi was trying to put me in mini bus with 4 strangers, because I refused he would not find taxi for me till I went to airport information and ask to call police. Then he got me taxi total time 2 hour. I reported it to hotel and never got back to me. I will make sure they lose there asq+ when I go home

This one s supposed to about COVID but there airport taxi was trying to put me in mini bus with 4 strangers, because I refused he would not find taxi for me till I went to airport information and ask to call police. Then he got me taxi total time 2 hour. I reported it to hotel and never got back to me. I will make sure they lose there asq+ when I go home

• All was okay

• Meal was bad in terms of quantity , Couldn't get extra food or buy/deliver altho They provided extra water

Meal was bad in terms of quantity , Couldn't get extra food or buy/deliver. They provided extra water.

• WLAN war gut
• Auf Anfrage bekam ich noch 2 zusätzliche Flaschen Wasser umsonst
• Service war gut

• Das Essen am Abend war kalt

Von Abholung am Flughafen, bis zum PCR test im Hotel verlief alles super. Da wir erst am 15:30 ankamen, wurde uns das Ergebnis erst am nächsten Morgen um 7 Uhr bekannt gegeben. 1 Tag Test&Go im Studio Room kostet 5.125 baht. Im Preis war alles enthalten

• Fast PCR test

• Bad respons after I pay 1 day package.
• Reception call me and woke me up at 05:00.
• Spiderweb all over the chairs on the balcony.
• No towels in my room.
• No cutlery when food arrived

Bad respons after I pay 1 day package. 3 days after I got respons that they did not receive any money. After 1 week they say that my money was received 1 week ago.R

8 hours after PCR test, at 17:00 O'clock, I got result that I was negativ. But then reception woke me up at 05:00 in the morning to tell me the same again.

But wifi strong and nice vestibule at the entrance.

• Very well organized & good value for money

• Food was lukewarm at best

A very good hotel well organized good room good wifi & daily quick response time with results only negative point is the food but I did bring my own

• Balcony, nice poolview

• Breakfast could be much better

Nice hotel but a little bit old. Good room on ground floor. Balcony and nice view over the garden and the pool. The breakfast could be much better !!!

• Helpfull staff

• Calling me on the phone at 5am to tell me my test was positive I did not wish to be woken at this time after a long flight

I had to wait for an hour and a half for my taxi at bkk airport to take me to the hotel which I then had to share with another guest I did not pay to share with another guest my booking was for me alone also what would happen if this guest had covid I thought this was a disgrace and for this I give the hotel service minus ➖ 10 if I was in the UK I would have demanded my money back and got it would advise against using this hotel because of the taxi the cold food and the 5am phone call to my room to tell me I was positive covid I needed 💤 sleep after a long flight

• quick check in and test /results

• none

great hotel transfer from the airport very good would recommend to any travellers food was good and enjoyable

• To old and dirty.

Just can’t believe that this hotel in SHA standard. Call quite early 5 am for the Covid test results.

• Good pickup
• nice balcony
• good fridge

• only one meal

Very good the individual pick from the airport, testing was done very well and the room was OK. Friendly staff

• IT was clean. Friendly people. Passable to walk around in the Hotel after 2nd Day.

• Not allowed to use the Swimmingpool. Not allowed to buy a beer per 1 Day. Alcohol absolut forbidden. The wifi mostly Not available.

7 days in a Quarantäne Hotel without a funktionale wifi is not ok. Not possible to watch a movie by pay tv. Mostly Not passable for a Video call. And so on...