This is NOT an official government website. We are an independent resource providing information and assistance to travelers.
Why is the visa photo request being rejected despite using a professional photo?
Mar 19, 2026
a month ago
Anonymous *************
ORIGINAL POSTERHi. I got this new photograph request for the second time already. Both of the previous photos were taken in a professional studio and are super clear. Any ideas what the problem might be? And what do they mean by "a new one with a mobile camera on person?" Has anyone ever had the same problem?🙏 It’s in Vientiane, Laos.
TLDR : Answer Summary
The user is facing issues with visa photo acceptance in Vientiane, Laos, despite submitting professionally taken images. The community suggests that the authorities may require a recent selfie with a specific format, likely emphasizing a white background and natural lighting. Various commenters shared their experiences, indicating that the photo's size, resolution, or format could be reasons for rejection. Some recommend using smartphone apps for compliance and suggest ensuring the photo matches the style of previously accepted images.
Pelle Eriksson★★★★★
Absolutely Bangkok's best service I highly...recently on Facebook
Luca G.★★★★★
I used this agency for my DTV Visa...recently on Google
Trusted Thai Visa Agent
OVER 100,000 EXPATS SERVED
#1 VISA AGENT IN THAILAND
Proficien**********
We had a last chance warning.
3rd attempt went to a Kodak shop passport photo white background sent to my email downloaded to phone sent to evisa portal accepted
3rd attempt went to a Kodak shop passport photo white background sent to my email downloaded to phone sent to evisa portal accepted
Anonymous *************
ORIGINAL POSTERProficientGoose2234 perfect👍🏻
Reply to
Anonymous *************
Reply
Frank-Steven ***********
Did you use a digital photo, or did you scan a printed one? I would be more worried about their second point about your biodata / passport picture not being "clear".
Anonymous *************
ORIGINAL POSTER@Frank-Steven **********
well, the picture of passport is also clear enough, I was using it for my previous ED visa, absolutely no problem. The only thing it’s not a scan but a photo taken by phone. But this time I went to the shop and asked them to scan it with the best quality and resolution they can. Not sure if it can be more clear than it’s already now…🙂 Should work🙏Reply to
Anonymous *************
Reply
Wannikea *********
How hard can it be to produce a good quality high resolution passport style photo, as well as a clear photo of your passport biodata page?
Anonymous *************
ORIGINAL POSTER@Wannikea ********
never had any issue. Another embassy accepted them both.Reply to
Anonymous *************
Reply
David ***********
I had issues with photos getting compressed to unreadability when I saved them as pdf in a wordprocessor.
If that is the problem, its better to "print to pdf" (ctrl+p on windows, chose print to pdf in the drop down), and if you need to combine several of these into one file, there are services online that does it for free.
If that is the problem, its better to "print to pdf" (ctrl+p on windows, chose print to pdf in the drop down), and if you need to combine several of these into one file, there are services online that does it for free.
Imran ********
May be your picture was edited too much
That’s why click a normal photo with your phone, crop it in the size and send it.
That’s why click a normal photo with your phone, crop it in the size and send it.
Chagal *************
Could be size? Resolution?
Could Be many things if we don’t know what photo you used
Could Be many things if we don’t know what photo you used
Chagal *************
White background?
Justin ********
Why don't you use an app that helps you take a perfect "passport photo" meeting all requirements - most countries have pretty darn close requirements except for size. I avoided all the trouble by using a photo that had already been used for past visa apps and passed
GrayPa*******
They want you to take a selfie with a white background
Anonymous *************
ORIGINAL POSTERGrayPanda6549 it was with white background twice
LaShanda **********
Anonymous participant They definitely want a mobile pic with a white background, my photo from the photo place was rejected. Mobile photo went through.
Anonymous *************
ORIGINAL POSTER@LaShanda *********
how did you take it? Used some kind of app?LaShanda **********
Anonymous participant no app. Regular iPhone camera. Make it look similar to your store photo. Clean white background. No expression, no graphics showing on your shirt.
Pandu ******
@LaShanda *********
was it a selfie? Or a some other person has taken the pic with your iphone?LaShanda **********
@Pandu *****
actually it wasn’t a selfie! I used my camera to take a pic of my daughterNin *****
I sent them a nice photo and I got asked for a selfie, I sent an (awful) selfie thinking they were checking it against my photo but they put the bloody selfie on my visa. 5 years of looking like a troll 😆👌🏼
Reply to
Nin *****
Reply
GrayPa*******
Anonymous participant right but they literally want u to take a selfie
Reply to
GrayPa*******
Reply
Begp*****
Maybe they want you to hold a phone in your hands so they know it’s a newly taken picture (?)
Anonymous *************
ORIGINAL POSTERBegpacker good point, maybe🤣🤣🤣
Reply to
Anonymous *************
Reply
2 comments
3 months ago
5 comments
3 months ago
1 comments
4 months ago
1 comments
5 months ago
3 comments
6 months ago
25 comments
6 months ago
34 comments
8 months ago
26 comments
8 months ago
13 comments
8 months ago
5 comments
a year ago
2 comments
a year ago
31 comments
a year ago
12 comments
a year ago
3 comments
a year ago
14 comments
2 years ago
6 comments
2 years ago
4 comments
2 years ago
30 comments
2 years ago
10 comments
2 years ago
12 comments
4 years ago
19 comments
4 years ago
7 comments
5 years ago
0 comments
7 years ago
26 comments
7 years ago
4 comments
9 years ago
7 comments
a month ago
9 comments
a month ago
21 comments
a month ago
16 comments
a month ago
8 comments
a month ago
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.