What should I do if my Thai e-Visa application is still showing 'Pending Payment' despite a successful payment?

Question

****Hi everyone,****

I have applied for a tourist visa to Thailand through the Royal Thai Embassy in Malaysai . I am not a Malaysia citizen .

I have paid the visa fee of 40$(160MYR). However, I am now confused about the status shown on the website. I paid using my Touch ’n Go Visa Card. The payment gateway and my TNG transaction history both show “Successful,” but my e-Visa application still shows “Pending Payment.”Or else, Should i wait 1 or 2 more day to process ?I tried contact The Thai Embassy and they said that the payment has not yet been completed. But the amount is already deducted from my account.

I would really appreciate any advice from anyone who has been through the same process.

Thank you!

Ask Thailand · Answer

The user has applied for a Thai tourist visa from the Royal Thai Embassy in Malaysia but is facing issues with the payment status showing as 'Pending Payment' despite the amount being deducted from their account. They seek advice on whether to wait longer for processing or to take additional action. Responses from the community suggest that this is a known issue with processing delays, especially when using certain payment cards. They recommend waiting a few days, checking for any email receipts, logging in and out of the application portal, and possibly contacting the embassy directly for clarification.

Brian ****** · Answer

Hi Min! Any update on this? Did you get your approval?

Ronny ********* · Answer

Known sometimes failure : Users paying for Thai e-visas with a TNG Visa card have reported instances where the funds are deducted and the TNG transaction history shows "Successful," yet the Thai e-Visa portal temporarily remains stuck on "Pending Payment". If this happens, it is usually a processing lag with the embassy's payment gateway rather than a card rejection, though you may need to allow a few days or contact the specific Thai consulate/embassy handling your application

Kevin *********** · Answer

If you've saved everything log out then log back in and that should probably work. Check your spam email also for the receipt of payment

Kevin *********** · Answer

If you've saved everything log out then log back in and that should probably work. Check your spam email also for the receipt of payment

Marian ********* · Answer

I had a similar problem. Waited 10 days. Still " payment pending". I contacted my credit card and they told me their fraud prevention program had blocked the payment. Give them a call .

Marian ********* · Answer

I had a similar problem. Waited 10 days. Still " payment pending". I contacted my credit card and they told me their fraud prevention program had blocked the payment.

Give them a call .

Tod ********* · Answer

Since all consulates in the world switched to the eVisa online system the three thai consulates in Malaysia are slow processing.

I'd wait a few more days and see if the status doesn't update. You could also see if the consulate you applied thru (Penang, Kuala Lumpur or Kota Bharu) have a f/b page with messenger activated and contact them thru it

Tod ********* · Answer

Since all consulates in the world switched to the eVisa online system the three thai consulates in Malaysia are slow processing.

I'd wait a few more days and see if the status doesn't update. You could also see if the consulate you applied thru (Penang, Kuala Lumpur or Kota Bharu) have a f/b page with messenger activated and contact them thru it

What should I do if my Thai e-Visa application is still showing 'Pending Payment' despite a successful payment?

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