What should I do if I'm having trouble completing my 90-day report online in Thailand?

I don't see the value of keeping this post open, honestly.

To file a 90 day report, you can use one of the following three programs:

Immigration web-portal [best option];



Android eServices application;



iPhone eServices application;

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If the 90 day online report system does not work, AND you’re between the due date and 15 days prior to the due date, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

10. If you’re keying your date manually, try using the drop-down date selection box

If the system still doesn’t work, then you may need to file it in person.

My opinion: You can keep on trying, or just file it in person at immigration. Good luck.

Maybe try logging on here.



Works every time for me.

I did mine a couple of weeks ago using safari on my iPad, worked no problem.

Can you send a picture of this ""go to Immigration pop up""?

Change browsers

If the web browser won’t work try downloading the IMM eService app. I tried a couple of weeks ago for a friend. Browsers werent playing ball but app worked a treat.

Sadly all you can do is keep trying it, we are seeing a LOT of people not able to get the online program to work correctly and there is no rhyme or reason why