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What is the process for verifying an online app account in Thailand using a passport?

Cash paymentsCashless paymentsThailandLotus appDigital paymentsQR codesExpat adviceVisa and immigrationLocal payment methods
Jun 14, 2025
a month ago
Colin **********
ORIGINAL POSTER
In the "more" category, I'm drifting towards a cashless world, which for me is cool, I noticed that Lotus had an online app, so I added it, setup was going well until it said "You need to verify your account by taking your passport to the local store". Which i did and to my surprise they knew what to do. Looks like trying to make sure scammers dont eat lol.
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TLDR : Answer Summary
The discussion revolves around the preference between cash and cashless payments in Thailand. Many users mention the growing trend of cashless transactions, particularly through the use of QR codes and mobile apps such as the Lotus app. Some participants express concerns about reliance on digital payments, highlighting issues like internet outages and the anonymity cash provides. There is a debate on convenience versus privacy, with some advocating for cash as a way to avoid government tracking and control. Overall, the sentiment reflects a mix of adaptation to cashless methods while still valuing the security and control offered by cash.
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Michael *********
Today. Went to my usual coffee shop. A guy was talking about how materialistic some people are. He pointed out how the Thai owner had asked me twice for payment; this had been slightly confused because this guy had offered to pay for my coffee. Then went by a lunch place I've been to many times and asked to pick up a pad thai at noon so I wouldn't have to wait and would be able to make it to my Thai class in time at 1:00. Got back there at 12:05, ate my pad thai, finished around 12:35. Went to pay, discovered didn't have wallet. Oops! No problem, I'll use KBank app, which I only recently started using. Then, hm... system seems to be down, rats! Please try again.... Hm.... tried again, still no luck. Proprietor agreed I could pay next time. Now in a bit of a hurry, went back to cafe quickly to look for the wallet. The owner brandished it as I walked in. Handing it to me he said, "didn't open!" Sure enough, the two thousand-baht notes were still there, and a 20. I gave him the 20. He beamed, so did I. So, yeah. Not sure what to think about all that. Anyway I must be in Thailand or something 😁
a month ago
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Mike ******
Food cost 50bt...not change
a month ago
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Mike ******
I did ask my mother in law ..who sells chicken..what is a qr code......
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 the locals here know is "scan", QR code sometimes draws a blank face.
a month ago
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Mike ******
@Colin *********
 and do you think it will be popular with thai people??....
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 well maybe the younger generation. For sure the older folk won't have a clue.
a month ago
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Mike ******
Go back home...With your ideas...You have no idea...most thais live day to day..
a month ago
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Mike ******
Most market stalls have a pq code in thailand....???..stupid. Tourist
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 not that its any of business, but I've been travelling to Thailand for 35 years, lived here for 14, worked for 3 and spent the rest of the time in the countryside, I see how Thais live on a day to basis, but also I see changes many kids have smart phones some of my sons friends (10 year olds) have TrueWallets for paying for lunch, and every year a new tech savvy generation are released into the job market. If you don't like other people's ideas your in the wrong place.
a month ago
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Mike ******
@Colin *********
 and who pays for all off this....pushing parents into further debt
a month ago
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Mike ******
Join the real world
a month ago
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Mike ******
Who cares about q code
a month ago
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Mike ******
I put it to you...you no funk all about thailand..
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 what jungle juice you drinking? Im not sure if want to avoid it or drink it 🤔 😅 😕 🤷
a month ago
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Mike ******
@Colin *********
 cheers
a month ago
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Mike ******
Average salary for a thai...
*****
bt a month...if you over 35 years old...for get it
a month ago
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Mike ******
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Mike ******
Never seen a market stall with a qr code...and I am in phuket...
a month ago
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Andy ************
@Mike *****
a month ago
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Brandon ************
@Mike *****
 I've never seen a market stall without one. If you're not looking for something you'll never see it.
a month ago
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Mike ******
@Brandon ***********
 kids...and there new toys
a month ago
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Mike ******
@Brandon ***********
 I am getting old
a month ago
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Mike ******
@Brandon ***********
 you could well be right Brandon...
a month ago
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Mike ******
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Mike ******
Come to Thailand.....

Cash always..
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 it's changing in my view 90% of the market stalls and stall on the road have QR codes. I rarely use cash.
a month ago
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Mike ******
I only pay cash.....beware
a month ago
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Mike ******
I have lived in Thailand 20 years now...You surprise me...?
a month ago
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Colin **********
ORIGINAL POSTER
@Mike *****
 20 years ago, QR codes were only twinkle in a developers eye and it's only in the last few years its taken off in Thailand. I can see a time when only bar girls, drug dealers and the like will use cash.
a month ago
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Colin **********
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Jim ***********
As soon as you go cashless you are owned f*** that that's what's great about Thailand you need cash or gold f*** that cashless nobody's owns me
a month ago
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Baran ********
Small sacrifices today lead to big lifestyle options in the future. Check out Honor & Independence: Your Mission to Early Retirement
a month ago
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Peter ********
But they don't
a month ago
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Bill **********
It's a bit scary when all your purchases can be monitored .
a month ago
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Andy ************
@Bill *********
 What are you frightened of? What are you hiding?
a month ago
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Colin **********
ORIGINAL POSTER
@Andy ***********
 me hiding something? Im in favour of a cashless world, to me i put going to a ATM alongside having your teeth taken out or going to immigration the day before a Songkran, so any chance to "scan" i do, I even bought a coke at 7 for 14thb this morning, the only winners with cash is my son, he nicks all my change 😆 🤣 😂 😹 😆
a month ago
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Bill **********
@Colin *********
 You sound like a scan junkie .I guess it's addictive . I notice that customers in 711 ,like yourself,use their phones even for few baht purchases .🤔
a month ago
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Colin **********
ORIGINAL POSTER
@Bill *********
 it become my mission to scan for everything 😆 🤣 😂 😹 😆
a month ago
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Andy ************
@Colin *********
 I guess it was your agreement with the tinfoil hat "It's a bit scary when all your purchases can be monitored". If the purchase of (for example) toilet paper being "monitored" is "scary", I'd say that person has much deeper psychological issues
a month ago
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Colin **********
ORIGINAL POSTER
@Andy ***********
 I wasn't agreeing just saying its going to happen
a month ago
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Andy ************
@Colin *********
 Ok. You said "unfortunately" - me personally I couldn't give a sh*t. If the Government, WEF, WHO, WWF are really interested in my grocery shopping list - go for it! 😂😂
a month ago
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Colin **********
ORIGINAL POSTER
@Andy ***********
 yes indeed
a month ago
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Colin **********
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Colin **********
ORIGINAL POSTER
@Bill *********
 unfortunately most countries are moving this way.
a month ago
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Colin **********
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Paul **********
Cash is king especially when the computer says NO.
a month ago
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Andy ************
@Paul *********
 I have trouble paying with cash on my computer. Where do you feed the notes in?
a month ago
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Paul **********
@Andy ***********
 Oh very funny. Jeesus christ use your brain. The governent bank or internet company can say NO ! Electricity is down 'computer' will say NO !!!!

MY CASH is anonymous and cannot be turned off.
a month ago
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Andy ************
@Paul *********
 So the ATM will never say NO? 😂
a month ago
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Paul **********
@Andy ***********
 What atm ? I never said to use atm I SAID USE CASH fgs
a month ago
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Paul **********
I keep all my cash under the floorboards !!!!!!!
a month ago
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Andy ************
@Paul *********
 Yes it sounds like you're somewhat paranoid
a month ago
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Paul **********
@Andy ***********
 I don't care. I will have ability to spend and buy food even when the machines will not allow. Cash is King for me. Cheers
a month ago
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Andy ************
@Paul *********
 Good for you! But be warned, "they" are watching what you buy anyway. Facial recognition is the future!
a month ago
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Paul **********
@Andy ***********
 Oh nice deflection there. So you know EXACTLY what we are up against ! And still you defend it and them.

Disgraceful
a month ago
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Andy ************
@Paul *********
 Not defending anything. Just reassuring you
a month ago
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Paul **********
@Andy ***********
 reassuring me of what ? The evil control system that is coming that you SUPPORT ! F THAT, NO I REBEL against it until I die.
a month ago
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Andy ************
@Paul *********
 Reassuring you that "they" are watching you, no matter how much you try to hide. They have your facial biometrics and your fingerprints. You are being watched
a month ago
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Paul **********
@Andy ***********
 Proving I am correct that Cash is King.
a month ago
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Andy ************
@Paul *********
 Method of payment makes no difference. "They" know everything about you. Where do you get cash? Oh that's right, from an ATM, which photographs you withdrawing the cash.
a month ago
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Paul **********
@Andy ***********
 BUT they do not know where or what I spend it on. I do not even use big stores. I do not go out with my smartphone I do not have any 'other' smart device either. Cash is KING !!!!!!!

I for one do not agree or go along with their controlling bull as much as is reasonably possible. Unlike most sheep who blindly follow every order and willingly 'lap up' their 'convenience' systems
a month ago
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Andy ************
@Paul *********
 Oh dear you have got it bad. Obviously so much to hide. The worse sheep are those that follow the conspiracy theorists!
a month ago
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Paul **********
@Andy ***********
 Got f all to hide !!!!!! Except it is MY life and I choose to want to live privately without others dictating or controlling or watching every bloody thing I do or where I f king go.
a month ago
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Andy ************
@Paul *********
 And I'm the same. No-one dictates or controls me. I only buy what I want, and I don't buy what I don't want. Simple huh?
a month ago
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Paul **********
@Andy ***********
 But you defend and go along with all the Bs. I use cash only.
a month ago
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Andy ************
@Paul *********
 I'm defending my right to freedom of choice. Cashless is just so convenient for me. You're the one stuck with all the paranoid BS!
a month ago
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Paul **********
@Andy ***********
 But it is NOT paranoid bullshit and YOU know it !!!!!
a month ago
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Andy ************
@Paul *********
 Actually I don't know it! I've been cashless for years and I'm loving it! And I have total control over what I buy and what I don't buy!
a month ago
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Paul **********
@Andy ***********
 Until they say NO and they will !!!!

Then you will not eat and not travel !!!!
a month ago
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Andy ************
@Paul *********
 Yeah yeah yeah. Of course. Are you on medication?
a month ago
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Paul **********
@Andy ***********
 No I need no big pharma poison thank you.
a month ago
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Andy ************
@Paul *********
 I think you need something
a month ago
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Paul **********
@Andy ***********
 Got what bad ? My desire to be free ? And not want people poking their noses into and controlling me or my life ? Yes maybe I have. No you are wrong NONE of this is conspiracy ffs. You know it to be factual ALL of their 'convenience' methods are for CONTROL
a month ago
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Andy ************
@Paul *********
 I haven't used cash for many years, but I make all my own choices what I buy and what I don't buy. No-one controls me either, so I guess there's no difference except you live with fear
a month ago
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Paul **********
GO TO THE BANK GET CASH !!!!!!!
a month ago
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Paul **********
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Peter ********
Cashless will kill Thailand
a month ago
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Scot *******
@Peter *******
 - it sure will. Cash is king.
a month ago
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Andy ************
@Scot ******
 That's why most Thais use cashless?
a month ago
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Scot *******
@Andy ***********
 - not from what I've seen. Just for fun, I will say 'that's why most Thais use cash?'
a month ago
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Andy ************
@Scot ******
 Enjoy your fun! I'm simply stating facts, not opinions!
a month ago
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Scot *******
@Andy ***********
 - it seems other sources say different, and you still didn't address the comment. 😉
a month ago
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Andy ************
@Scot ******
***********************************************************
*****
492
a month ago
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Scot *******
@Andy ***********
 - just stating facts, not opinion. You can't dispute it. Stay on topic. 😉
a month ago
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Andy ************
@Scot ******
 Whilst cash acceptance is on the decline!
a month ago
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Peter ********
@Andy ***********
 U dont have to use the QR codes & cards
a month ago
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Andy ************
@Peter *******
 Many places now, no choice to use cash
a month ago
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Scot *******
@Andy ***********
 - the fact still remains. It seems you try, but you can't argue with the facts. 😉
a month ago
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Andy ************
@Scot ******
 I don't have to argue. Facts and stats support what I'm saying

****************************************************************
a month ago
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Andy ************
@Scot ******
 QR codes everywhere!!
a month ago
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Scot *******
@Andy ***********
 - 'cash is still the most widely used payment method.' Can't argue with the facts. 😉
a month ago
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Colin **********
ORIGINAL POSTER
@Andy ***********
 not surprised
a month ago
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Andy ************
@Colin *********
 QR code is really king in Thailand. No need to carry large sums of cash, accepted universally - almost impossible to find anyone NOT accepting QR code. It's brilliant
a month ago
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Colin **********
ORIGINAL POSTER
@Andy ***********
 yes agreed
a month ago
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Scot *******
@Andy ***********
 - it will kill Thailand. Cash is king. Just stating facts. Your chart doesn't address this, neither did you. Enjoy! 😉
a month ago
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Scot *******
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Jay ********
Cash is King has been my moto

Must admit other than 711 I use the scan payment method everywhere

Resisted for years but now I prefer cashless

Scan dai?

555
a month ago
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Thomas *******
@Jay *******
 I use my Capital one credit card whenever I can. I scan for food stalls and use cash in the village when we get work done around the house. I've always liked cashless to a point, it's just moving numbers around. When you use cash, you can see the stack go down and I don't like that. 😞 Great name by the way.
a month ago
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Thomas *******
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Willy *******
You can use Lotus app without verification with passport details.
a month ago
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Colin **********
ORIGINAL POSTER
@Willy ******
 maybe if you have a old account, but it's part of the sign up process now.
a month ago
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Willy *******
@Colin *********
 I opened new account when get new phone and number 2 weeks ago and started to use ignoring that verification message. And it has worked OK I just cannot collect and use loyalty points
a month ago
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Colin **********
ORIGINAL POSTER
@Willy ******
 were you able to make payments ok?
a month ago
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Willy *******
@Colin *********
 I always pay on delivery (prompt pay, Bangkok Bank). So no problem with that. I never have used card
a month ago
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Colin **********
ORIGINAL POSTER
@Willy ******
 so the payment is from you bank account to lotus, your bank details are not on the app?
a month ago
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Willy *******
Yes. I use prompt pay (scan) if I pay in Lotus store or delivery. I haven't save my card details in app
a month ago
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Willy *******
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Mike *******
When you go to scan at stores and find out the internet is down or the QR code doesn't work or some other digital problem arrives. Cash will always be King. No one can shut your cash down, but they can shut down digital currencies. No one will track and trace all your movements as well.
a month ago
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Lynnette *******
@Mike ******
 I use cash. I prefer that.
a month ago
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Jeremy ********
@Mike ******
 you’re assuming you took out enough money from the ATM beforehand

Life and thai entertainment happens
a month ago
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Tony *********
@Mike ******
 well the solution is simple. Always have some cash in your wallet for the very rare occasion when the power is out. Come on Mike. Get with the program. Who wants to carry around a bag of coins for heaven's sake.
a month ago
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Mike *******
I don't any coins with me. Only cash. Coins l use for, laundry or water fill up at condo.
a month ago
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Colin **********
ORIGINAL POSTER
@Mike ******
 laundry what's that, I have people to do that type of stuff
a month ago
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Colin **********
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Christopher ********
@Mike ******
actually I never carry cash anymore. At least not in BKK. Maybe in other cities there can be outages. For me it’s 90% mobile (prompt pay and apps) and 10% or less card. No more piles of unused coins, grimy notes, etc….
a month ago
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Mike *******
Was it really all that inconvenient all those years caring cash. No government knew what the heck you spent your money on. None of there business. Digital now makes it there business. I do both. 90% cash, the rest digital if I'm buying on line. That 10% is all anyone needs to know. They don't sell my transaction info when l use cash.
a month ago
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Tony *********
@Mike ******
 you're just paranoid.
a month ago
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Stephen ********
@Tony ********
 🤣🤣🤣 tell that to the truckers in canada that got their bank accounts frozen. It gives governments total control
a month ago
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Tony *********
@Stephen *******
 where do you think you get cash from? A bank. So if your account is frozen it doesn't matter whether you're using cash or a card does it? Duh!
a month ago
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Stephen ********
@Tony ********
 you're assuming everyone uses a bank 🤣
a month ago
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Tony *********
@Stephen *******
 you have your own money printing press? 😄
a month ago
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Stephen ********
@Tony ********
 if money is simply circulated without involving banks, then we wouldn't be relying on banks. Its not rocket science 🤷‍♂️
a month ago
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Tony *********
@Stephen *******
 that would never work because the nature of any economy is that it expands and along with it the banks have to keep printing more money. And those banknotes in your pocket that you keep circulating would start to get extremely grubby 😀
a month ago
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Stephen ********
@Tony ********
 good for free immune system 😀 and ofcourse it would work. Put in the bank what is necessary, circulate the rest. That way we keep control.
a month ago
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Tony *********
@Stephen *******
 forget about money. I'll give you a goat for three chickens.
a month ago
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Stephen ********
@Tony ********
 what do you want in return? 🤣🤣🤣
a month ago
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Tony *********
@Stephen *******
 three chickens?
a month ago
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Tony *********
@Stephen *******
 I'm in Thailand not in Canada.
a month ago
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Mike *******
@Tony ********
Yes. I have a big tinfoil hat on all the time.
a month ago
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Tony *********
@Mike ******
 that doesn't surprise me.
a month ago
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Tony *********
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Jesper *******
Lotus have a members app that earns royalty points when u make purchases but u still need to use other payment methods like bank apps, true money or cash
a month ago
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Jeremy ********
Thailand loves the QR Scan code now

I even met a girl in Pattaya that her QR code tatted on her…I was amazed
a month ago
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Andrew ********
@Jeremy *******
 now that shit is funny
a month ago
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Jeremy ********
@Andrew *******
 it’s the new 2025 tattoo
a month ago
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Colin **********
ORIGINAL POSTER
@Jeremy *******
 knowing Thailand the tattoo artist probably put his QR code on them 😳 🤣 😂 😆 😄
a month ago
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Reply to
Colin **********
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Colin **********
ORIGINAL POSTER
@Jeremy *******
 did the QR code work?
a month ago
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Jonnie *******
@Colin *********
 more to the point, was the QR code strategically placed, at least that way you could more closely inspect the merchandise before paying
a month ago
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Jeremy ********
@Colin *********
 no idea I didn’t want her to know my name 🤣
a month ago
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Jeremy ********
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Jesper *******
@Jeremy *******
 what if she needs to change bank acct and that qr doesn't work anymore?🤔
a month ago
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Jeremy ********
@Jesper ******
 Do you really think she thinks that far ahead
a month ago
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Melanie **********
@Jeremy *******
 she sounds like an absolute winner 😂
a month ago
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Jeremy ********
@Melanie *********
 she was highly flexible with great oral communications
a month ago
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Jeremy ********
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Gary **********
Thailand loves cash
a month ago
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Tony *********
@Gary *********
 not anymore. It's QR codes everywhere.
a month ago
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Jeremy ********
@Tony ********
 it’s so convenient
a month ago
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Tony *********
@Jeremy *******
 Yeah I love it. I can't remember the last time I used cash. It's very rare to find someone who doesn't accept payment by QR code now.
a month ago
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Jeremy ********
@Tony ********
 now I kind of dislike
****
because they don’t do QR code payments…only CC, Ali and True
a month ago
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Tony *********
@Jeremy *******
 7-Eleven is starting to accept QR payments now. It seems to be a progressive roll out so you won't see it in all stores.
a month ago
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Jeremy ********
@Tony ********
 I’ll keep looking…I’ve been using Lawson 108 regularly since they accept the QR Scan
a month ago
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Tony *********
@Jeremy *******
 what's Lawson 108?
a month ago
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Jeremy ********
@Tony ********
 it’s a store like
****
a month ago
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Jeremy ********
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Jeremy ********
@Gary *********
 they love the QR Scan code
a month ago
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Jeremy ********
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13 comments
7 months ago
How can I pay for a fruit shake in Thailand using a QR code with a DTV visa?
114 comments
8 months ago
How does PromptPay work for payments in Thailand, and can expatriates use it safely?
93 comments
a year ago
What alternative apps can I use instead of TrueMoney for foreign credit card payments in Thailand?
1 comments
a year ago
What are the best options for carrying money to Thailand without incurring high fees?
105 comments
2 years ago
Is it possible to live in Thailand without using cash and which finance apps are accepted?
26 comments
3 years ago
Does QR Code payment provide more options for foreigners in Thailand?
170 comments
3 years ago
Is it better to carry cash or use cards for travel in Thailand?
106 comments
3 years ago
What are the best ways to manage money while living in Thailand?
64 comments
3 years ago
Is it worth getting a Wise card for money transfers and spending in Thailand as an expat?
13 comments
4 years ago
What are the best travel money cards for use in Thailand?
26 comments
4 years ago
What are the pros and cons of using a cash travel card versus a regular visa debit card for spending in Thailand?
25 comments
4 years ago
What is the best cannabis dispensary in Bangkok?
7 comments
a month ago
Where can I find the best cannabis dispensary in Chon Buri?
9 comments
a month ago
What are the best dispensaries in Phuket?
21 comments
a month ago
What is the best cannabis dispensary in Surat Thani?
16 comments
a month ago
Where can I find the best weed in Chiang Mai?
8 comments
a month ago
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