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Answereda year ago

What is the process for verifying an online app account in Thailand using a passport?

Colin **********
asked Jun 14, 2025
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In the "more" category, I'm drifting towards a cashless world, which for me is cool, I noticed that Lotus had an online app, so I added it, setup was going well until it said "You need to verify your account by taking your passport to the local store". Which i did and to my surprise they knew what to do. Looks like trying to make sure scammers dont eat lol.
Answer summary
The discussion revolves around the preference between cash and cashless payments in Thailand. Many users mention the growing trend of cashless transactions, particularly through the use of QR codes and mobile apps such as the Lotus app. Some participants express concerns about reliance on digital payments, highlighting issues like internet outages and the anonymity cash provides. There is a debate on convenience versus privacy, with some advocating for cash as a way to avoid government tracking and control. Overall, the sentiment reflects a mix of adaptation to cashless methods while still valuing the security and control offered by cash.
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Michael *********
Michael *********
Today. Went to my usual coffee shop. A guy was talking about how materialistic some people are. He pointed out how the Thai owner had asked me twice for payment; this had been slightly confused because this guy had offered to pay for my coffee. Then went by a lunch place I've been to many times and asked to pick up a pad thai at noon so I wouldn't have to wait and would be able to make it to my Thai class in time at 1:00. Got back there at 12:05, ate my pad thai, finished around 12:35. Went to pay, discovered didn't have wallet. Oops! No problem, I'll use KBank app, which I only recently started using. Then, hm... system seems to be down, rats! Please try again.... Hm.... tried again, still no luck. Proprietor agreed I could pay next time. Now in a bit of a hurry, went back to cafe quickly to look for the wallet. The owner brandished it as I walked in. Handing it to me he said, "didn't open!" Sure enough, the two thousand-baht notes were still there, and a 20. I gave him the 20. He beamed, so did I. So, yeah. Not sure what to think about all that. Anyway I must be in Thailand or something 😁
Mike ******
Mike ******
Food cost 50bt...not change
Mike ******
Mike ******
I did ask my mother in law ..who sells chicken..what is a qr code......
Colin **********
Colin **********
OP
@Mike *****
the locals here know is "scan", QR code sometimes draws a blank face.
Mike ******
Mike ******
Colin **********
Colin **********
OP
@Mike *****
what jungle juice you drinking? Im not sure if want to avoid it or drink it 🤔 😅 😕 🤷
Mike ******
Mike ******
I put it to you...you no funk all about thailand..
Mike ******
Mike ******
Join the real world
Mike ******
Mike ******
Who cares about q code
Mike ******
Mike ******
Average salary for a thai...
*****
bt a month...if you over 35 years old...for get it
Mike ******
Mike ******
@Colin *********
and who pays for all off this....pushing parents into further debt
Colin **********
Colin **********
OP
@Mike *****
not that its any of business, but I've been travelling to Thailand for 35 years, lived here for 14, worked for 3 and spent the rest of the time in the countryside, I see how Thais live on a day to basis, but also I see changes many kids have smart phones some of my sons friends (10 year olds) have TrueWallets for paying for lunch, and every year a new tech savvy generation are released into the job market. If you don't like other people's ideas your in the wrong place.
Mike ******
Mike ******
Most market stalls have a pq code in thailand....???..stupid. Tourist
Mike ******
Mike ******
Go back home...With your ideas...You have no idea...most thais live day to day..
Colin **********
Colin **********
OP
@Mike *****
well maybe the younger generation. For sure the older folk won't have a clue.
Mike ******
Mike ******
@Colin *********
and do you think it will be popular with thai people??....
Mike ******
Mike ******
Never seen a market stall with a qr code...and I am in phuket...
Andy ************
Andy ************
Brandon ************
Brandon ************
@Mike *****
I've never seen a market stall without one. If you're not looking for something you'll never see it.
Mike ******
Mike ******
@Brandon ***********
kids...and there new toys
Mike ******
Mike ******
@Brandon ***********
I am getting old
Mike ******
Mike ******
@Brandon ***********
you could well be right Brandon...
Mike ******
Mike ******
Come to Thailand.....

Cash always..
Colin **********
Colin **********
OP
@Mike *****
it's changing in my view 90% of the market stalls and stall on the road have QR codes. I rarely use cash.
Mike ******
Mike ******
I only pay cash.....beware
Mike ******
Mike ******
I have lived in Thailand 20 years now...You surprise me...?
Colin **********
Colin **********
OP
@Mike *****
20 years ago, QR codes were only twinkle in a developers eye and it's only in the last few years its taken off in Thailand. I can see a time when only bar girls, drug dealers and the like will use cash.
Jim ***********
Jim ***********
As soon as you go cashless you are owned f*** that that's what's great about Thailand you need cash or gold f*** that cashless nobody's owns me
Baran ********
Baran ********
Small sacrifices today lead to big lifestyle options in the future. Check out Honor & Independence: Your Mission to Early Retirement
Peter ********
Peter ********
But they don't
Bill **********
Bill **********
It's a bit scary when all your purchases can be monitored .
Andy ************
Andy ************
@Bill *********
What are you frightened of? What are you hiding?
Colin **********
Colin **********
OP
@Andy ***********
me hiding something? Im in favour of a cashless world, to me i put going to a ATM alongside having your teeth taken out or going to immigration the day before a Songkran, so any chance to "scan" i do, I even bought a coke at 7 for 14thb this morning, the only winners with cash is my son, he nicks all my change 😆 🤣 😂 😹 😆
Colin **********
Colin **********
OP
@Bill *********
it become my mission to scan for everything 😆 🤣 😂 😹 😆
Bill **********
Bill **********
@Colin *********
You sound like a scan junkie .I guess it's addictive . I notice that customers in 711 ,like yourself,use their phones even for few baht purchases .🤔
Colin **********
Colin **********
OP
Andy ************
Andy ************
@Colin *********
Ok. You said "unfortunately" - me personally I couldn't give a sh*t. If the Government, WEF, WHO, WWF are really interested in my grocery shopping list - go for it! 😂😂
Colin **********
Colin **********
OP
@Andy ***********
I wasn't agreeing just saying its going to happen
Andy ************
Andy ************
@Colin *********
I guess it was your agreement with the tinfoil hat "It's a bit scary when all your purchases can be monitored". If the purchase of (for example) toilet paper being "monitored" is "scary", I'd say that person has much deeper psychological issues
Colin **********
Colin **********
OP
@Bill *********
unfortunately most countries are moving this way.
Paul **********
Paul **********
Cash is king especially when the computer says NO.
Andy ************
Andy ************
@Paul *********
I have trouble paying with cash on my computer. Where do you feed the notes in?
Paul **********
Paul **********
@Andy ***********
Oh very funny. Jeesus christ use your brain. The governent bank or internet company can say NO ! Electricity is down 'computer' will say NO !!!!

MY CASH is anonymous and cannot be turned off.
Andy ************
Andy ************
@Paul *********
I think you need something
Paul **********
Paul **********
@Andy ***********
No I need no big pharma poison thank you.
Andy ************
Andy ************
@Paul *********
Yeah yeah yeah. Of course. Are you on medication?
Paul **********
Paul **********
@Andy ***********
Until they say NO and they will !!!!

Then you will not eat and not travel !!!!
Andy ************
Andy ************
@Paul *********
Actually I don't know it! I've been cashless for years and I'm loving it! And I have total control over what I buy and what I don't buy!
Paul **********
Paul **********
@Andy ***********
But it is NOT paranoid bullshit and YOU know it !!!!!
Andy ************
Andy ************
@Paul *********
I'm defending my right to freedom of choice. Cashless is just so convenient for me. You're the one stuck with all the paranoid BS!
Paul **********
Paul **********
@Andy ***********
But you defend and go along with all the Bs. I use cash only.
Andy ************
Andy ************
@Paul *********
And I'm the same. No-one dictates or controls me. I only buy what I want, and I don't buy what I don't want. Simple huh?
Paul **********
Paul **********
@Andy ***********
Got f all to hide !!!!!! Except it is MY life and I choose to want to live privately without others dictating or controlling or watching every bloody thing I do or where I f king go.
Andy ************
Andy ************
@Paul *********
I haven't used cash for many years, but I make all my own choices what I buy and what I don't buy. No-one controls me either, so I guess there's no difference except you live with fear
Paul **********
Paul **********
@Andy ***********
Got what bad ? My desire to be free ? And not want people poking their noses into and controlling me or my life ? Yes maybe I have. No you are wrong NONE of this is conspiracy ffs. You know it to be factual ALL of their 'convenience' methods are for CONTROL
Andy ************
Andy ************
@Paul *********
Oh dear you have got it bad. Obviously so much to hide. The worse sheep are those that follow the conspiracy theorists!
Paul **********
Paul **********
@Andy ***********
BUT they do not know where or what I spend it on. I do not even use big stores. I do not go out with my smartphone I do not have any 'other' smart device either. Cash is KING !!!!!!!

I for one do not agree or go along with their controlling bull as much as is reasonably possible. Unlike most sheep who blindly follow every order and willingly 'lap up' their 'convenience' systems
Andy ************
Andy ************
@Paul *********
Method of payment makes no difference. "They" know everything about you. Where do you get cash? Oh that's right, from an ATM, which photographs you withdrawing the cash.
Paul **********
Paul **********
@Andy ***********
Proving I am correct that Cash is King.
Andy ************
Andy ************
@Paul *********
Reassuring you that "they" are watching you, no matter how much you try to hide. They have your facial biometrics and your fingerprints. You are being watched
Paul **********
Paul **********
@Andy ***********
reassuring me of what ? The evil control system that is coming that you SUPPORT ! F THAT, NO I REBEL against it until I die.
Andy ************
Andy ************
@Paul *********
Not defending anything. Just reassuring you
Paul **********
Paul **********
@Andy ***********
Oh nice deflection there. So you know EXACTLY what we are up against ! And still you defend it and them.

Disgraceful
Andy ************
Andy ************
@Paul *********
Good for you! But be warned, "they" are watching what you buy anyway. Facial recognition is the future!
Paul **********
Paul **********
@Andy ***********
I don't care. I will have ability to spend and buy food even when the machines will not allow. Cash is King for me. Cheers
Andy ************
Andy ************
@Paul *********
Yes it sounds like you're somewhat paranoid
Paul **********
Paul **********
I keep all my cash under the floorboards !!!!!!!
Paul **********
Paul **********
GO TO THE BANK GET CASH !!!!!!!
Paul **********
Paul **********
@Andy ***********
What atm ? I never said to use atm I SAID USE CASH fgs
Andy ************
Andy ************
@Paul *********
So the ATM will never say NO? 😂
Peter ********
Peter ********
Cashless will kill Thailand
Scot *******
Scot *******
@Peter *******
- it sure will. Cash is king.
Andy ************
Andy ************
@Scot ******
That's why most Thais use cashless?
Andy ************
Andy ************
@Scot ******
I don't have to argue. Facts and stats support what I'm saying

****************************************************************
Scot *******
Scot *******
@Andy ***********
- the fact still remains. It seems you try, but you can't argue with the facts. 😉
Andy ************
Andy ************
@Peter *******
Many places now, no choice to use cash
Scot *******
Scot *******
@Andy ***********
- 'cash is still the most widely used payment method.' Can't argue with the facts. 😉
Peter ********
Peter ********
@Andy ***********
U dont have to use the QR codes & cards
Andy ************
Andy ************
@Scot ******
Whilst cash acceptance is on the decline!
Andy ************
Andy ************
@Scot ******
QR codes everywhere!!
Scot *******
Scot *******
@Andy ***********
- just stating facts, not opinion. You can't dispute it. Stay on topic. 😉
Colin **********
Colin **********
OP
Andy ************
Andy ************
@Colin *********
QR code is really king in Thailand. No need to carry large sums of cash, accepted universally - almost impossible to find anyone NOT accepting QR code. It's brilliant
Colin **********
Colin **********
OP
@Andy ***********
not surprised
Andy ************
Andy ************
@Scot ******
***********************************************************
*****
492
Scot *******
Scot *******
@Andy ***********
- it seems other sources say different, and you still didn't address the comment. 😉
Scot *******
Scot *******
@Andy ***********
- it will kill Thailand. Cash is king. Just stating facts. Your chart doesn't address this, neither did you. Enjoy! 😉
Andy ************
Andy ************
@Scot ******
Enjoy your fun! I'm simply stating facts, not opinions!
Scot *******
Scot *******
@Andy ***********
- not from what I've seen. Just for fun, I will say 'that's why most Thais use cash?'
Jay ********
Jay ********
Cash is King has been my moto

Must admit other than 711 I use the scan payment method everywhere

Resisted for years but now I prefer cashless

Scan dai?

555
Thomas *******
Thomas *******
@Jay *******
I use my Capital one credit card whenever I can. I scan for food stalls and use cash in the village when we get work done around the house. I've always liked cashless to a point, it's just moving numbers around. When you use cash, you can see the stack go down and I don't like that. 😞 Great name by the way.
Willy *******
Willy *******
You can use Lotus app without verification with passport details.
Colin **********
Colin **********
OP
@Willy ******
maybe if you have a old account, but it's part of the sign up process now.
Willy *******
Willy *******
@Colin *********
I opened new account when get new phone and number 2 weeks ago and started to use ignoring that verification message. And it has worked OK I just cannot collect and use loyalty points
Willy *******
Willy *******
Yes. I use prompt pay (scan) if I pay in Lotus store or delivery. I haven't save my card details in app
Colin **********
Colin **********
OP
@Willy ******
so the payment is from you bank account to lotus, your bank details are not on the app?
Willy *******
Willy *******
@Colin *********
I always pay on delivery (prompt pay, Bangkok Bank). So no problem with that. I never have used card
Colin **********
Colin **********
OP
@Willy ******
were you able to make payments ok?
Mike *******
Mike *******
When you go to scan at stores and find out the internet is down or the QR code doesn't work or some other digital problem arrives. Cash will always be King. No one can shut your cash down, but they can shut down digital currencies. No one will track and trace all your movements as well.
Lynnette *******
Lynnette *******
@Mike ******
I use cash. I prefer that.
Jeremy ********
Jeremy ********
@Mike ******
you’re assuming you took out enough money from the ATM beforehand

Life and thai entertainment happens
Tony *********
Tony *********
@Mike ******
well the solution is simple. Always have some cash in your wallet for the very rare occasion when the power is out. Come on Mike. Get with the program. Who wants to carry around a bag of coins for heaven's sake.
Mike *******
Mike *******
I don't any coins with me. Only cash. Coins l use for, laundry or water fill up at condo.
Colin **********
Colin **********
OP
@Mike ******
laundry what's that, I have people to do that type of stuff
Christopher ********
Christopher ********
@Mike ******
actually I never carry cash anymore. At least not in BKK. Maybe in other cities there can be outages. For me it’s 90% mobile (prompt pay and apps) and 10% or less card. No more piles of unused coins, grimy notes, etc….
Mike *******
Mike *******
Was it really all that inconvenient all those years caring cash. No government knew what the heck you spent your money on. None of there business. Digital now makes it there business. I do both. 90% cash, the rest digital if I'm buying on line. That 10% is all anyone needs to know. They don't sell my transaction info when l use cash.
Tony *********
Tony *********
@Stephen *******
three chickens?
Stephen ********
Stephen ********
@Tony ********
what do you want in return? 🤣🤣🤣
Tony *********
Tony *********
@Stephen *******
forget about money. I'll give you a goat for three chickens.
Stephen ********
Stephen ********
@Tony ********
good for free immune system 😀 and ofcourse it would work. Put in the bank what is necessary, circulate the rest. That way we keep control.
Tony *********
Tony *********
@Stephen *******
that would never work because the nature of any economy is that it expands and along with it the banks have to keep printing more money. And those banknotes in your pocket that you keep circulating would start to get extremely grubby 😀
Stephen ********
Stephen ********
@Tony ********
if money is simply circulated without involving banks, then we wouldn't be relying on banks. Its not rocket science 🤷‍♂️
Tony *********
Tony *********
@Stephen *******
you have your own money printing press? 😄
Stephen ********
Stephen ********
@Tony ********
you're assuming everyone uses a bank 🤣
Tony *********
Tony *********
@Stephen *******
where do you think you get cash from? A bank. So if your account is frozen it doesn't matter whether you're using cash or a card does it? Duh!
Tony *********
Tony *********
@Stephen *******
I'm in Thailand not in Canada.
Stephen ********
Stephen ********
@Tony ********
🤣🤣🤣 tell that to the truckers in canada that got their bank accounts frozen. It gives governments total control
Tony *********
Tony *********
@Mike ******
that doesn't surprise me.
Mike *******
Mike *******
@Tony ********
Yes. I have a big tinfoil hat on all the time.
Tony *********
Tony *********
@Mike ******
you're just paranoid.
Jesper *******
Jesper *******
Lotus have a members app that earns royalty points when u make purchases but u still need to use other payment methods like bank apps, true money or cash
Jeremy ********
Jeremy ********
Thailand loves the QR Scan code now

I even met a girl in Pattaya that her QR code tatted on her…I was amazed
Andrew ********
Andrew ********
@Jeremy *******
now that shit is funny
Jeremy ********
Jeremy ********
@Andrew *******
it’s the new 2025 tattoo
Colin **********
Colin **********
OP
@Jeremy *******
knowing Thailand the tattoo artist probably put his QR code on them 😳 🤣 😂 😆 😄
Colin **********
Colin **********
OP
@Jeremy *******
did the QR code work?
Jonnie *******
Jonnie *******
@Colin *********
more to the point, was the QR code strategically placed, at least that way you could more closely inspect the merchandise before paying
Jeremy ********
Jeremy ********
@Colin *********
no idea I didn’t want her to know my name 🤣
Jesper *******
Jesper *******
@Jeremy *******
what if she needs to change bank acct and that qr doesn't work anymore?🤔
Jeremy ********
Jeremy ********
@Jesper ******
Do you really think she thinks that far ahead
Jeremy ********
Jeremy ********
@Melanie *********
she was highly flexible with great oral communications
Melanie **********
Melanie **********
@Jeremy *******
she sounds like an absolute winner 😂
Gary **********
Gary **********
Thailand loves cash
Tony *********
Tony *********
@Gary *********
not anymore. It's QR codes everywhere.
Jeremy ********
Jeremy ********
@Tony ********
it’s so convenient
Jeremy ********
Jeremy ********
@Tony ********
it’s a store like
****
Tony *********
Tony *********
@Jeremy *******
what's Lawson 108?
Jeremy ********
Jeremy ********
@Tony ********
I’ll keep looking…I’ve been using Lawson 108 regularly since they accept the QR Scan
Tony *********
Tony *********
@Jeremy *******
7-Eleven is starting to accept QR payments now. It seems to be a progressive roll out so you won't see it in all stores.
Jeremy ********
Jeremy ********
@Tony ********
now I kind of dislike
****
because they don’t do QR code payments…only CC, Ali and True
Tony *********
Tony *********
@Jeremy *******
Yeah I love it. I can't remember the last time I used cash. It's very rare to find someone who doesn't accept payment by QR code now.
Jeremy ********
Jeremy ********
@Gary *********
they love the QR Scan code

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