@Doug *******
I've happily had a Bangkok Bank account for over five years, but found some of their recent policy changes a little worrisome and/or annoying.
So I opened my new account in Pattaya Central Festival Kasikorn Bank. I have a one year extension of stay based on retirement. ("O," not "O/A)." I got a residence certificate from Jomtien Immigration first, before going to the bank.
It took less than an hour to open a standard savings account, and I left with book, working debit card and ap/promptpay set up and tested on my phone. No agent involved.
Again, I'm not anti-agent when needed, but I don't see how using one would have helped even a little bit in this particular situation.
They were very happy to do it. Honestly, I think Kasikorn is a little gleeful because they are aware they are rapidly gaining a lot of ex-Bangkok Bank customers.