Throwing my Tuppence worth into the "Great Thailand Bank Robbery", I run a few bank accounts here in Thailand. I use Bangkok Bank for my 65k monthly transfers, and withdraw a lump sum each month which I pay into my SCB account for QR code scans, the logic being when I produce the 12-month Bangkok Bank statement to immigration there's only 2-3 transactions each month so the statement is only 2-3 pages in length. This makes life easier for the IO, and subsequently makes life easier for me!
I want to pay 10,000 baht into my SCB account yesterday through a deposit ATM, and the machine wouldn't let me do this. Message said my card was not acceptable for deposits (it has been for the last 6-7 years), and that I had to report to my branch. The branch was right there at the machine so I went inside and was presented with a card, a picture of which is shown here. Apparently my passport was required to make a deposit under these new KYC regulations.
I nipped home, got my passport and returned to the branch. I watched the bank officer very carefully and observed she photocopied the data page, then went hunting for the visa. She found the right extension stamp and the most recent entry stamp and photocopied these. She then sat at her computer, rattled the keys a bit, took the 10,000, passed me a deposit slip to sign (in two places), passed everything back to me and said everything is ok now.
I tried the ATM afterwards and everything was fine.
I asked my girlfriend to call the SCB call centre, who informed her that they cannot assist with individual situations, the bank is undertaking their responsibilities under KYC and are confirming the identity and visa status of all customers, including (in the case of identity) Thai nationals.
TLDR : Answer Summary
An expat discusses recent KYC (Know Your Customer) complications experienced while trying to deposit funds in Thailand. The process required new identification verification, including photocopying a passport and visa stamps, which the author found cumbersome but ultimately manageable. Many comments reflect frustrations with the Thai banking system, indicating that while KYC is important for security, its implementation can be overly complex for expats. Others share similar experiences and cautionary tales regarding bank services and identity verification.
