Can the DTV visa application fee be refunded if my application in Vientiane is rejected?

@Pete ******

In making payment for a service the customer is entitled to expect a reasonable standard of customer care. Cancellation (or rejection) without stating the reason isn’t reasonable. The applicant has no way of knowing what, if anything, was wrong with their application. Could be inexperienced consulate staff applying incorrect criteria. We have seen reports of applicants submitting the same details again elsewhere and being successful. If no reason provided or you don’t accept the reason is valid the remedy is to request a chargeback from your bank/credit card company. They will request information from the consulate. If your bank isn’t satisfied or the consulate fails to respond within 30 days you will get your money back. Government departments do this because the applicant can’t go elsewhere.

Anonymous participant 457 correct ✅