What should I do if my residence certificate has the wrong bank information on it for my retirement visa in Thailand?

If you cannot speak English, it’s best to leave!

if you want to open a new Thai bank account at a different Thai bank, then perhaps easiest just to go get a new, fresh copy Residence Certificate from your local Thai Immigration Office (i.e. the Thai Immigration Office that you have been getting your Extension from the past 23 years), rather than using the old copy you have in your hand now

I can understand you want to be prepared but you should find someone to help you perhaps an agent or you've been here 23 years perhaps you have a legal advisor

If I understand you have wrong details on your paperwork. I've been thru this recently with a marriage certificate. Had to take marriage cert/ birth cert and passport to DEFAT in Sydney to get certified, then to a translation service to get translated, then to Thai consulate in Sydney to get endorsed and finally to passport office in Pattaya to get legalised. This took months. Then took all three to the local Amphur and they rejected the marriage cert because my middle name is on the birth cert and passport and for some bloody reason not on the marriage cert. It did not match and they were not interested in any discussion, just rejected. I'm now trying to get it changed which can only be done by BDM NSW back in Australia and then when I get the new one the entire certification and translation has to be done again for the new marriage cert. Moral to the story: Make sure your paperwork is complete and correct , you're going to have to get it fixed nothing else you can do.

In English please

If your using an agent let them get the bank account for you

You going to have to elaborate because this made next to no sense m

It’s just hard to imagine that they might have gotten any of your information wrong!

Can someone interpret this please.

Difficult to understand this. Are you trying to open a new bank account and needing a residence certificate to do so?

I assume you already have a bank account and you are on an extension of stay rather than a visa if you've been here 23 years?