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Answered5 years ago

Is it necessary to use the Mor Prom app for flight check-in from Bangkok if I can't access it in English?

John ********
asked Jan 14, 2022
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Finally made it through quarantine and I'm trying check in for my flight from BKK, but the airline's website says I am not verified with the Mor Prom app. I downloaded the app but it's in Thai language. Is it necessary that I use that app or do I simple go to the airport and check in at the counter?
Answer summary
After completing quarantine, the user faces issues with checking in for a flight from Bangkok because they are not verified in the Mor Prom app, which is currently in Thai. Comments suggest that the app can be switched to English and advise on inputting the correct Thai ID from vaccination documents. Additionally, it's noted that the app is only applicable for those vaccinated in Thailand, linking to the local health system.
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Brett *********
Brett *********
You can only use Mor Prom app if you were vaccinated in Thailand. It only connects with the Thai health system records.
Brett *********
Brett *********
Where it asks for Thai ID, put in the 13 digit number starting with
*****
xxxxxxxxxxx from your vax paper.
John ********
John ********
OP
@Brett ********
My vaccine card does not have a 13 digit number. It's a white CDC paper vaccine card.
Brett *********
Brett *********
There is a switch when logged in that can change it to english. Are you logged in yet?
John ********
John ********
OP
@Brett ********
I can't get registered because I don't know what to put in the ID Card field when registering. I don't have a 13 digit number to enter there from my vaccine card.
Hung *******
Hung *******
@John *******
where you able to fly ok without the app?
Hung *******
Hung *******
@John *******
scan your Thailand pass or put your Thailand pass number on through morch app

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