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How do I handle payment issues when applying for a Thai visa online?

Oct 16, 2025
6 months ago
John **********
ORIGINAL POSTER
Hi all, Iโ€™m struggling with the Thai govt visa application on the payment part and sound advice would be greatly appreciated.

Iโ€™ve saved the document in its entirety & have tried to submit it. Itโ€™s not clear to me but is the application pending before payment or do you submit payment with the application? ๐Ÿ™ƒ the page appears โ€œstuckโ€. Also I canโ€™t find a reference number anywhere as per the page photo.
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TLDR : Answer Summary
The user is experiencing difficulties with the payment process of their Thai visa application, unsure whether to submit payment along with the application. Community members suggest using a desktop for clarity and confirm that payment is made after submitting the application, with a receipt sent via email.
NON-O RETIREMENT VISA RESOURCES / SERVICES
  • Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
  • For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
  • Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
  • Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
John **********
ORIGINAL POSTER
Thank you all for the advice ๐Ÿ™๐Ÿป itโ€™s gone through now (hopefully)
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Ted *******
Yup...it does not work on my hp. I used my laptop.

You pay via the payment portal after submission.. Take it from there. They will sent you an email with the attached receipt .
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John **********
Had problems doing it on phone, went to library used the desktop much easier and clearer.
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John **********
ORIGINAL POSTER
Uffff thank you ๐Ÿ™๐Ÿป
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Jo *********
Turn your phone so it's landscape and it's ok.i had same problem ๐Ÿ™ˆ
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Jo *********
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