@Ingvar ******
I’ve had same bank since more than 14 years, moved to another province and twice tried to register at the new branch, somehow my account still shows the initial province address and still get the atm charge, I gave up, hardly use cash anyway mostly the QR code so not so much an issue for me.
Edited to add ,,, I did open a joint account at the new branch,,, I but guess for the personal account I was trying to do as I would do in my home country rather than try to close account and open new was trying to change the home address, to new province possibly that’s where the issue comes from,, likely open new card account easy enough.