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How can I upgrade my TrueMoney Wallet for QR payments with a DTV visa?

TrueMoney Wallet PromptPay DTV Visa Non-Immigrant Visa Payment Solutions in Thailand Expats in Thailand Visa Requirements Financial Services

Nov 21, 2025

20 hours ago

DTV ******

ORIGINAL POSTER

Want to scan with QR to pay? There’s a solution! TrueMoney Wallet supports PromptPay… as long as you upgrade to an Advanced Account!

It took me a while to figure out how to upgrade because it always seemed to fail, plus it took a handful of chats with customer service to get good answers. I finally got it working! So I thought I would share the solution, and the reason!

FYI, this worked for a DTV visa with an American passport. I don’t know every solution for every visa or country, so I can’t promise this will work for everyone. But, this will probably help for a bunch of situations!

First, of course, create a True Money Wallet account. Next, when upgrading, pick the document that applies, for me it was Non-Immigrant Visa.

For work, put “freelancer,” and/or for location, put “home.”

Next, you will submit two photos for proof:

⁠1. A photo of your e-visa (printout or a picture of your computer screen displaying the visa)

2. A picture of your visa stamp passport page (such as the DTV stamp) NEXT TO YOUR FACE!!!!! That part is very important and this missing bit of info required to complete the step.

Why do you have to take a picture of the stamp page next to your face? According to the support agent that helped me, it’s because American passports, for example, do not show the passport number on that page. Because that information is missing, they require a second bit of information in the photo, such as your face.

Please do not ask me to explain the logic here, because I absolutely will not be able to. But, I can tell you for a fact that this worked for me!

Good luck, I hope it helps those in need!

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TLDR : Answer Summary

This discussion covers how to upgrade a TrueMoney Wallet to support PromptPay for payments using a DTV visa linked to an American passport. The author shares their experience and offers specific instructions, including the need to submit a photo of the e-visa and a passport stamp next to their face to complete the upgrade. Various community comments also provide insights into others' experiences and opinions about using TrueMoney Wallet and alternatives like Moreta.

DTV VISA RESOURCES / SERVICES

Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.

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Lee ********

Interesting

9 hours ago

PastelPa*********

Moreta pay is also super useful but only works with business accounts which most of the businesses don’t actually use

16 hours ago

Anonymous ******************

Why do people still promote TruePay?

You can’t top up with your overseas bank, and need to use cash to top up at 7-11 which defeats the entire purpose…

Just use Moreta…

Are you guys paid to get people to use TrueMoney or something?

20 hours ago

Anonymous ******************

This. Cash topups. Pointless giving your personal information to another provider when you could have used the cash to pay those who use personal qr codes.

They probably prefer cash anyway. That's why they are not a business.

17 hours ago

Alex *********

Anonymous participant 577 I brought cash with me which I exchange at superrich for the best rate. Once I got the cash I can top my wallet up to 30k which is good for awhile. Besides of paying QR, I can can get a Thai virtual debit card, I can pay online platforms such as Lazada, shoppee, grab and so on. I can get money transferred on my wallet by showing my qr code and I got 30 free scan pay to private for free. I can top up my MRT card, pay my phone bills. Since I don't have a local bank account, true money is the best app I can get.

18 hours ago

Anonymous ******************

@Alex ********

you can literally do all of that without truepay, directly from your home bank without the withdrawal fees…

I transfer direct from my euro bank to Moreta, no fees. The use Moreta to pay by scan. The only thing not covered for the next few months is personal qrs which are tiny amounts that I carry change for.

All the other things can be paid through your own debit card or bank cc

17 hours ago

Alex *********

Anonymous participant 577 I got 2 banks account back where I live which I NEVER use cuz they charge very high fees for all those transactions made abroad. The transactions with true money are super fast while those using moreta often have to wait way longer. Truemoney has his back covered by true which is a huge company here in Thailand and it's less likely to have issues or go bankrupt. Anyways, as u stated there are dozens of people using that app on this page and everyone is highly satisfied with it and I'm one of them. I'm not trying to change your mind but just giving my point of view to op which seems interested

16 hours ago

Reply to

Alex *********

DTV ******

ORIGINAL POSTER

Anonymous participant 577 doesn’t defeat the purpose. It’s literally the only way to pay with QR to a personal account. It’s massively helpful in day to day life.

19 hours ago

Anonymous ******************

DTV Dude but you have to withdraw cash just to load the account… just pay cash for the few things that are personal QR.

For all the rest of scan pay, use Moreta which will also work with personal QR next year.

19 hours ago

Kim **********

The problem I have with not having a QR code is that some local restaurants and other providers only use QR code to deliver and I don't want to drive in the rain. I imagine this is a better solution that the Tour n Go card which only allows you to use foreign cash to buy a pre-loaded card and only cash to to up an their exchange booths.

17 hours ago

Thuu **********

Anonymous participant 577 Moreta doesn’t work right now for Personal QR which defeat the purpose. You might as well use the card directly instead of using Moreta.

Do you get paid to get people to use Moreta?

19 hours ago

Anonymous ******************

@Thuu *********

if you don’t have enough money to cover a few baht for a food stall, why are you even here?

Moreta can be used at all businesses and can be topped up directly from your own home bank account or cc.

You mindless potatoes that pay to withdraw cash, then take it to a 711 just to top up an app to pay for something you could have just used cash for 🤡

17 hours ago

Thuu **********

Anonymous participant 577 Nobody here struggles to afford “a few baht.”

Maybe sort out your own logic first before trying to talk down to people.

17 hours ago

Reply to

Thuu **********

Elías ********

Been using it for a few months already on my DTV. Until November 6th it was even better as they supported paying with non-Thai cards also. Very useful not only to pay QRs (I could already do that with my Korean bank) but to transfer or receive money in Thailand.

20 hours ago

Thuu **********

Remember they have monthly limit 30 scans to personal Promptpay QR like street vendors. Once over the limit, they charge 25THB per scan.

for business Promptpay QR scan, it’s unlimited. (Eg. shopping malls, QR with the business name)

Otherwise, it’s truly useful for people who can’t have bank account

20 hours ago

DTV ******

ORIGINAL POSTER

@Thuu *********

great information! Thank you!

20 hours ago

Reply to

DTV ******

Joe ***********

Yep, used my DTV and was approved. Been using scan now for at least 2 weeks no problem.

20 hours ago

Reply to