@Pétur **********
good luck with that I've been emailing various departments in the Thai embassy in London asking for information and it's taken me ages to get a reply. Most of those didn't answer my questions and referred me to the website again both site and emails gave me phone numbers and extensions to call which had a recorded message telling me they don't transfer calls and advising me to go to the website!!!
My last three emails to different departments today have generated one response saying it would take
***
days to reply.
I've left it too late now to get there for Xmas with my friends ID advise you to start very early to get the process completed and deal with the incompetence.