Ask question
This is NOT an official government website. We are an independent resource providing information and assistance to travelers.

Can you use the Service Certification Letter from the True Move app for banking requirements in Thailand?

Nov 28, 2025
5 months ago
Ron ******
ORIGINAL POSTER
Has anyone tried using the Service Certification Letter you can request on the True Move app, which is listed as a new feature, to meet banking requirements? It has your name, passport and phone numbers and confirms that the number is currently active. Just stumbled across it today on an unrelated matter.
1,602
views
35
all likes
16
replies
8
users
TLDR : Answer Summary
The True Move app now offers a Service Certification Letter that may help expats meet banking requirements. Users have reported successfully using it to open accounts at various banks, including Krung Thai and Krungsai, as it provides essential details such as the user's name, passport number, and confirms that the number is active. While some users found the app helpful, others are unsure of its availability on different platforms and are seeking more information.
Phil ******
@what visa do you have?
Like
Reply
Colin **********
Where is it? Can not see it
Like
Reply
Michael ********
@Colin *********
click on more in top right
Like
Reply
Colin **********
@Michael *******
cheers buddy, I have TrueMoney "what a plonker Rodney" πŸ˜† 🀣 πŸ˜‚ 😹 πŸ˜†
Like
Reply
Reply to
Colin **********
Reply
Michael ********
Just did mine to see how it works, cool its to my Thai ID though
Like
Reply
Michael ********
I just opened bank account and bank accepted latest bill from true as its got my name on it
Like
Reply
Nigel ********
Never heard of that app and can’t find it in the App Store, unless I’m looking for something different.

Do you know if it is available for the iPhone?
Like
Reply
Ron ******
ORIGINAL POSTER
@Nigel *******
I did a quick search and it says iphone app is called True App. I use Android.
Like
Reply
Nigel ********
@R**
this one?
Like
Reply
Ron ******
ORIGINAL POSTER
Like
Reply
Nigel ********
@R**
thanks πŸ™
Like
Reply
Reply to
Nigel ********
Reply
Paul *************
@Ron *****
what's it called on the play store for android
Like
Reply
Ron ******
ORIGINAL POSTER
@Paul ************
'True' or 'True Move'
Like
Reply
Reply to
Ron ******
Reply
Goldie ********
Yes I used it to open my account with Krungsai
Like
Reply
Peter *******
I just looked on my app and created a file, (screenshot) it has a QR code, with my name and date, passport number too.

I recently opened a Krung Thai account, they didn't ask for it, they did ask if the number was registered to me, no proof requested.
Like
Reply
Alan *******
That sounds good ,hope to hear more on that
Like
Reply
Reply to
Alan *******
Reply
Thai Visa Advice and Everything Else
... members Β· 60% approval rate
The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.
Join the Group
Thai Visa Advice and Everything Else
View the Conversation
Thai Visa Advice and Everything Else
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.