Will Korean Air block a passenger if the ticket name does not match the passport name, despite providing a marriage license?

Jan 11, 2018
7 years ago
Bryan *****
ORIGINAL POSTER
Not really a TV question, but I'm sure you guys have experience. Thai wife with Thai passport and US green card... Traveling to Korea from the US, then to Japan, back to Korea, and then onward to Thailand. Her passport uses her maiden name, and her ticket uses her married name. In the past, United and Thai Air didn't give us any grief over this as we showed our marriage license. Korean air is now saying that her ticket must match her passport. But are they just saying that is their policy? Because CBP and the Korean consulate have said our documentation is fine for travel. Would korean air really block her from boarding? Thanks so much for any real experience in this matter, particularly with Korean air.
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TLDR : Answer Summary
The user is concerned about a name discrepancy between their Thai wife's passport and her travel ticket while flying with Korean Air. The passport lists her maiden name, while her ticket is in her married name. Although previous airlines accepted their marriage license as documentation, Korean Air has informed them that the names must match. Responses from the community indicate that this is likely a strict policy aimed at ensuring compliance with international travel regulations. A few recommend changing the ticket to match the passport, while others share their experiences with similar situations, suggesting that some airlines can be lenient depending on the documentation provided.
Bryan *****
ORIGINAL POSTER
So in the end, korean air will reissue the exact same ticket with the name change. Just had to submit proper documentation and will take about 5 days as it needs to be approved by corporate hq. No cost... Which is great. Lesson learned!
Mark ********
Have you checked if you can replace Thai ID and passport in US at Thai Embassy/Consulate?
Mark ********
I suspect they do, but might take a few weeks rather than the walk in walk out service you get in Thailand
Francis ********
Maybe but I would not expect them to do everything
Mark ********
I suspect that it's mostly to do with international requirements that passenger manifest matches passport/ID details for security etc. So some airlines may be more rigid than others as to how they interpret and/or apply the regulations. Easiest to have matching documentation long term as you can appreciate.
Kris ******
I think airlines all around the world are tightening their security.Things are only going to get stricter,so why not change it as Tod mentioned earlier or one day they may just say no ..you fix it and rebook !
Michiko **********
I've noticed that in Asia that is not a big deal. But if an airline policy is to overcomply they may not care if your embassy said it's OK on a case by case basis, because it's now become about the airline company's own rule enforcement, not government compliance. I have experienced similar situations as this with Delta and Air Canada and neither changed airline policy for us.
Francis ********
Ok I have had this issue with my wife flying to America with China southern airlines. My wife’s USA visa is in her maiden name . And her new passport is in my last name . The airlines at first it was an issue but they let us board in Bangkok . When we got to China we still had the same issue but the airlines still let us fly that was the only time we had an issue . I fly every year to see my family in the USA .I recommend when flying buy the tickets in her married name the USA government will allow her to use 2 passports to travel to the USA . That’s what we do and it does work I am in the USA right now with my wife.
Tod *********
not to be pedantic but as easy as it is for a thai to change names and as fast as they get passports here why doesn't she just get a passport with her married name to forgo any problems in the future. There's no benefit to her NOT taking your name
Johnsuma ******
why she did not ask a passport in your own country, she will travel more easily ?
Bryan *****
ORIGINAL POSTER
Hi Tod, We haven't registered our marriage in Thailand, so my understanding is that she can't get a new passport yet. Am I mistaken about the process? I thought the name change had to happen in Thailand, but we're in the US. Was going to handle this on our trip back.
Michael *********
Every Airline I travel with stipulates that the passport name & ticketed name must match exactly, Thai Airways have questioned myself previously on this matter.
Robert *******
If the policy of Korean Air is only matching names on ticket and passport, as you informed Us. I can really understand if they block you for boarding if the names are not the same. You have to settle this with Korean Air, policies or lenience from other companies are not relevant.
Bryan *****
ORIGINAL POSTER
I hear you, Robert. Found no reports of people being blocked because of this situation when they had their marriage license on hand. So it seemed like something the airlines say, but don't actually enforce. Because they're checking that their passengers can legally enter the destination country, I can see why they would issue a blanket statement that names must match. But in practice, there are plenty of situations where that might not be the case, and the passengers can prove their legal right. Customs and Border Patrol state that a marriage license is all that's needed. I think korean is just covering themselves, but in practice will not block us. That said, we can't take a chance without some real confidence. And as you said, relying on our experience with united and Thai Air doesn't really do it. Oh well. Guess I'll see what the options are with Korean air. Thx
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