Answered9 days ago
What should I do if I'm having trouble logging into the Thai visa website with my credentials?
I’m waiting for our Visas, I’ve just gone to log on and this has popped up. No one has had access to my laptop as it’s been in the safe and mine or my partners emails and passwords will not work
Answer summary
The user is experiencing difficulties accessing their Thai visa account due to incorrect username and password messages, despite having the correct credentials saved. Comments suggest ensuring the correct email address is entered and emphasize the importance of completing the captcha for successful login. Additionally, there are concerns raised about potential security issues with the website's handling of saved login information.
14 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Peter ********
You just fill in the email and the password. And below you type the code you see. This has been around the internet for the past 25 years.
Lynn *********
OPPeter Slaman I have done that. It says incorrect username or password but they are stored in my laptop. I’ve tried on my phone (same username and password) it’s says incorrect code, I have tried 10 times.
Maybe a glitch in the website 🤷♀️
Maybe a glitch in the website 🤷♀️
Wannikea *********
I think I remember a few years ago the thai website was saving usernames from previous users without wiping the cache between user logins. Basic security fail 101
Lynn *********
OPWannikea Wanblee shall I just try tomorrow. Just tried on my phone and every code I put in is wrong
Jan ******************
If you’re referring to the unfamiliar email address, just delete it and enter your own email address and password. The letters and numbers below are simply a standard security check that everyone has to complete when logging into their account.
Lynn *********
OPJan Kenneth Nesland Hi, I have tried this 😩
Jan ******************
Lynn Goodall Have you tried opening the Thai e-Visa website in a private/incognito browser window and logging in from there? That should prevent any saved login details from interfering. If that doesn’t work, I’d try the “Forgot password?” option to reset your password.
John *********
Jan Kenneth Nesland I have had most of the above problems, tried the forget password link, they sent new password, tried it, still could not log in.
I gave up.
I gave up.
Lynn *********
OPThis is not my username name or password. It’s stored on my laptop, our usernames and passwords say they are not correct
Jan ******************
Lynn Goodall It sounds like your browser may have saved incorrect login details. Try opening the official Thai e-Visa website in a private/incognito window and entering your own email address and password manually. If they still aren’t accepted, use the “Forgot password?” option to reset your password. The unfamiliar email address doesn’t necessarily mean someone has accessed your laptop.
Lynn *********
OPJan Kenneth Nesland can it randomly do that as I’ve used the same laptop with info stored for the last 5 years when applying ?
Lynn *********
OPJan Kenneth Nesland shall I try on my phone ?
Jan ******************
Lynn Goodall Yes try on your phone, I’ve done several applications from telephone myself.
John **********
You need to enter the text shown in the captcha along with your username and password
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