What is the processing time for a Thailand visa application from Bangladesh and is a 'Pending Approval' status normal?

Hello, I hope everyone is well. I submitted my mother’s Thailand visa application on the 5th of November from Australia while she was visiting. The embassy requested additional documents on the 12th, which I uploaded straight away. Since then, the status has been showing “Pending Approval”, and I haven’t received any further updates.

My mother is a Bangladeshi citizen and lives in Bangladesh so not sure if this is a reason for delay.Her flight is on the 26th of this month, so I’m getting a bit worried.

Is anyone else experiencing the same long “Pending Approval” status? Is this normal at the moment? Any guidance would be appreciated. Thank you 🙏