@James *******
In February 2019 I extended based on my pensions, which were not being deposited in a Thai bank, which was acceptable at the time. My wife extended as my spouse. Now we are attempting for my wife to extend on a bank account with 800K that we opened last September, and I am extending as her spouse.
I got the distinct impression that the staff didn't even know why it was being denied, but they were being told not to renew. They suggested that I come back with last year's application for them to review. I don't know what difference that should make, but I dug it out and I will go back tomorrow.