What are the issues foreigners are facing with Bangkok Bank and how can they file a complaint?

Krung thai seem to be quite popular. I still had a problem with them. I had multiple proofs of ID and address, including new TM30. Their own website never listed a resident certificate but the staff at my local bank insisted I must get a resident certificate. Their customer services insisted, despite whatever rules they list on their website the local branch always has full discretion to ask for anything else they choose to. I am a retired Thai uni tutor, my house owners are local vips, I have broken no rules done it all correctly snd no evidence produced anywhere by anyone for concerns, so another wait until Monday maybe to collect resident certificate from local immigration office.

@Ran ***

join the club, welcome to Thailand...???

@Ran ***

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@Sharine ****************

asking for an explanation can just be met with silence. Trying to understand why many things are done like they are is something not even many Thai nationals or staff at some of the businesses and bodies say they understand. Even talking about it can make some angry that you should even have an opinion or ask a question, they seem to consider it some kind of threat against the general order. Some may say it is all designed to milk more from foreigners and make those in power gain more wealth, and keep those in poverty where they are. Critical thinking or questioning can be met with differing levels of intolerance, or worse, although not all responses are this way, some are quite understanding and as confused as the rest of us.

@Naja **********

The Harder They Come, The Harder They Fall.

@John ********

You are free to find it boring. Others have some interest if it affects them, or someone they know, or if they care a little bit.

@Ruud *****************

wouldn't you prefer to wake up?

Here are the list of rights:

Thailand's Consumer Protection Act grants consumers five fundamental rights: the right to safety, the right to information, the right to choose, the right to a fair contract, and the right to seek redress for damages. These rights are enforced by the Office of the Consumer Protection Board (OCPB), which can handle complaints, mediate disputes, and take legal action against businesses that violate these consumer protections. Consumers should keep records, report issues, and know that they have avenues to resolve problems with goods and services.

Key Consumer Rights

1. Right to Safety:

Consumers have the right to purchase products and services that are safe and will not cause harm to their life, body, or property when used correctly.

2. Right to Information:

Businesses must provide consumers with accurate and adequate information about the quality, price, features, and terms of sale for goods and services.

3. Right to Choose:

Consumers are free to select goods and services from the market without coercion or unfair persuasion.

4. Right to a Fair Contract:

Contracts between consumers and businesses must not contain unfair or exploitative clauses.

5. Right to Redress:

Consumers have the right to seek remedies, such as refunds, replacements, or compensation, for damages or harm caused by faulty products or services.

How to Seek Redress

File a Complaint:

You can file a complaint with the Office of the Consumer Protection Board (OCPB) through its online platform, call center (1166 or 02-141-3490), or by email.

Alternative Dispute Resolution:

The OCPB often offers mediation and other dispute resolution services to help resolve issues with businesses.

Legal Action:

If mediation fails, the OCPB can appoint a legal officer or public prosecutor to initiate civil or criminal actions on behalf of the consumer.

What You Can Do

Check Labels and Information:

Pay attention to product labels and descriptions to ensure you have all the necessary information.

Keep Records:

Retain receipts, warranties, and other relevant documents related to your purchases.

Report Issues:

Report defective or unsafe products to the OCPB or other relevant authorities, like the FDA.

@Max ************

awfully kind of you. TY.