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Answered6 months ago

Should I be concerned about not receiving my TDAC confirmation email before boarding my flight to Thailand?

THIM and TDAC notice
Need a clearer THIM and TDAC explanation? Read the THIM guide on thim.in.th.
Nick **********
asked Apr 29, 2026
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Filled out TDAC 16 hours ago. About to board the plane.

They promised to Email me the confirmation....still waiting.

Yes, I did triple check my email address...was submitted properly.

UPDATE APRIL 30:

I JUST WENT THROUGH CUSTOMS WITH NO PROBLEM.

AGENT SAID IT IS IN THEIR COMPUTER, NO NEED TO BRING BAR CODE, COPIES OF EMAIL ETC.

THANKS TO EVERYONE FOR YOUR INPUT 👍👍👍
Answer summary
In response to concerns about not receiving confirmation for the TDAC (Thai Departure and Arrival Card) submission before flying to Thailand, the original poster successfully passed through customs without any issues. Other users provided various tips, including checking spam folders for emails, ensuring to use the official website for submission, and advising that immigration officers can access the TDAC information directly in their system, thus negating the need for printed confirmation. Travelers can complete the TDAC upon arrival if necessary.
91 repliesnewest first
60

Click comment and we will ask for your email, then OTP, then name.

Bent *************
Bent *************
Customs has nothing with arrival cards to do!
Graham ******
Graham ******
Outcome?
Nick **********
Nick **********
OP
Graham Seal Just blew through customs the first try.

Agent said all the info is in the computer. Don't really need to bring bar code, etc.
Aniket **********
Aniket **********
No worries.. you can do it on your arrival at the physical counters before the immigration... Enjoy ur vacay ✌️
Richard ********
Richard ********
Don't worry as many including myself don't even apply until we arrive.
Sturgess ********
Sturgess ********
Do it again and make sure it’s the .go.th site. No one will kill you for doing it twice.
Hǝınz ***********
Hǝınz ***********
I think you should be more concerned about the drugged tiger you're petting there.
Anthony *******
Anthony *******
It is in spam
Haydn *******
Haydn *******
It usually comes back right away. Don't stress though. If it doesn't arrive there are machines everywhere at the airport where you can do it again before passing through immigration counters. Not ideal if it's busy but you do have options still on arrival
Amit *******
Amit *******
tdac ? Once you submit , it popup download aswell email , where did you submitted it ?
Mike ************
Mike ************
Μόνο εδώ
Ian *********
Ian *********
U can do it when u arrive if it ain’t in your in box
Myles *******
Myles *******
Best put parachute on and jump out plane
Peter ***********
Peter ***********
Always use your Gmail email address. Always arrives instantly
Rintip ************
Rintip ************
Scam
Jeffrey *****
Jeffrey *****
You should have received it immediately. Did you use this website? tdac.immigration.go.th
MagicalJac**********
MagicalJac**********
I saw an official post yesterday evening about some of the immigration sites being down for maintainance. I didn't note the exact date as it didn't concern me but i think it is around now. That could be the problem.
Tim **********
Tim **********
You can check and update your TDAC here (official government website):

**************************************************
Gentle*******
Gentle*******
Just do it again. I did mine and I didn’t get the email. I thought it didn’t go through so I did it again.
Dca *****
Dca *****
if you want, then submit another, new TDAC, and then also select Download at the end
Dca *****
Dca *****
if you want, then submit another, new TDAC, and then also select Download at the end as well as screenshot if you want
Buck ******
Buck ******
2 out of my 3 trips i never got a reply and they didn't care at immigration
Guy *********
Guy *********
Did you check your spam/junk mail folder?
Nick **********
Nick **********
OP
Guy Manitta Not there either. Probably in their system, maybe they had a glitch.

Thought about doing it again, but if I do their system might get confused.

Just deal with it when arrive in the morning.
Chris **********
Chris **********
Immigration 101
Magnus *********************
Magnus *********************
Look in your trash mailbox, if they sent and you don’t see it then possibly your mailbox is set it as trash.
Stephen ********
Stephen ********
Forgot to do mine until they started to board plane. Did tdac fast and got instant email before boarding. Phew!
Renee *************
Renee *************
Did you have to pay for it? Bc if so you definitely got scammed. Worst case scenario there is an entire waiting area just for people to fill out the tdac.
Nick **********
Nick **********
OP
Renee Stonebraker Was not asked for money
James **********
James **********
I have filled it out in the airport just before going through immigration twice...no problems.
Doug *******
Doug *******
As many have mentioned I suspect you may have inadvertently used a false website, which is easy to do. I haven’t read every comment but by now maybe somebody has posted the correct site for you to confirm.
RubyCel*******
RubyCel*******
How much did you pay?
Adam *****
Adam *****
RubyCelery6599 yep.

Wrong site for sure!
Robert ***********
Robert ***********
If you paid any fee, you got scamed
Nick **********
Nick **********
OP
Robert Moldashel was not solicited for money
Robert ***********
Robert ***********
Nick Tiliakos Then I would redo it.
Paul ********************
Paul ********************
Check you junk mail...

I do these every 2 months and they are in my email within a few minutes of submitting the form...
Peter *********
Peter *********
no
Phillip *******
Phillip *******
Check your spam section may have gone there.
Steve **********
Steve **********
You can fill it out on a terminal upon landing if need be. No worries.
Gerar ********
Gerar ********
Did you get the message on the end of the website that the application was submitted successfully ?

If so the email isn’t necessary as it will in the immigration computer.
Nick **********
Nick **********
OP
Gerar Teuben Exactly what happened.
Nick **********
Nick **********
OP
Gerar Teuben Yes
Marcus *******
Marcus *******
Usually instantl into your inbox
HappyTu********
HappyTu********
Check junk email folder just incase
Mick *******
Mick *******
Tried your spam e mails
Ralphy *****
Ralphy *****
Bangkok Airport kiosk. Forgot, did it there
MagentaGo**********
MagentaGo**********
I always receive the confirmation in few minutes. Check trash mail or your email address incorrect?
Lars **********
Lars **********
***********************************************************************************************************************************************************************************************************
Nick **********
Nick **********
OP
Lars Eriksson Thank you, this was where I performed the task.

Maybe they had a glitch which prevented the email from going out.

Probably in their system.
Graeme ******
Graeme ******
Did you use the official site ?
Nick **********
Nick **********
OP
Graeme Mort Yes
James **********
James **********
Are you sure you used the official site? There are scam ones?
Nick **********
Nick **********
OP
James Anderson Was tge official. Besides, I wasn't asked to pay money.

Probably was suffering a temporary glitch.
James **********
James **********
Nick Tiliakos no worries, not all the scam sites want money BTW. Some just want to steal all your data to use or sell. As others have told you here though it's no problem to do it on arrival and they have terminals at the airport.

Safe travels & hope you have a great holiday in TH.
Nick **********
Nick **********
OP
James Anderson Well I just went thru customs without hitch.

Agent said the completed app is in the system...don't need to bring verification
Graeme ******
Graeme ******
**************************************************
Nick **********
Nick **********
OP
Graeme Mort This was where I did the work.

Said I had completed the form and they would send an email which still has not arrived.

They did not ask for money.
Shin ******
Shin ******
🤔, on my way back did mine 3 days ago and got my email immediately. You should still be ok if you can show you filled out the form. 🤷🏾‍♀️
Cole *********
Cole *********
Resubmit at the airport if you don't have it by then. I have done it 3 times already and it Instantly goes to my yahoo email after I just the submit button. I also screenshot it when I get to the last page before submitting it.
Scott ***********
Scott ***********
Yes you’ve been flagged
Scott ***********
Scott ***********
Just kidding try do it again
Jeff *************
Jeff *************
Check your spam folder
Jim ***********
Jim ***********
Got mine instant. Can do swampy
Martyn *********
Martyn *********
You will be fine if not confirmed you can redo in airport ok one hour more no rush sabai sabai welcome
Betty *********
Betty *********
Martyn Goddard No fine.
Hai *****
Hai *****
Martyn Goddard

There is no fine for failing to submit TDAC...... they will just ask you to go to the side kiosk to complete one.
TalentedT*********
TalentedT*********
Hai San being “fine” and being “fined” are very different things.
Karl *******
Karl *******
If it's not arrived and not in your spam folder, I suggest something went wrong. It literally takes seconds for the confirmation.

But as someone mentioned, you can also complete it at the airport on arrival, or try again on the plane, if you have connectivity. Just triple check all of the information, passport number, etc.
Jim ********
Jim ********
Don’t be concerned, it will be ok. Absolute worst case scenario they’ll make you complete one when you are there but I know people that didn’t even know about the TDAC and weren’t asked for one by the Immigration Officer
Nick **********
Nick **********
OP
Jim Faulks I had to fill ut out at the airport last time after 30 hours travel.

Was not a joy.
Jim ********
Jim ********
Nick Tiliakos so you know all about it then
Doan *************
Doan *************
What website you used

I first filled my info on and scammed website, it told me in 24 will send the confirmation, or pay to receive faster

Then I googled and found an official website, where it will instantly receive and confirmation after you submitted the form
Nick **********
Nick **********
OP
Doan Viet Trung Was the proper site. I was not asked for money.
Stuart *********
Stuart *********
What site did you use? The official site will email you immediately and also allow you to download the QR code on completion. If you have entered everything correctly then immigration usually won’t ask you because it will show on their system as being filed.
Nick **********
Nick **********
OP
@Stuart ********
I'm sure it was the government site.

I was not asked to pay money.

Certain entered email address properly. Checked at least 3 times.

Guess I'll find out when I get there.
Hǝınz ***********
Hǝınz ***********
Nick Tiliakos checked spams?
Nick **********
Nick **********
OP
Hǝınz Mɐzǝnɐnǝɹ Checked everywhere, anyway, just went through customs without a problem.

Agent says when its completed online it goes into the system. You don't need to bring proof with you.
Tim **********
Tim **********
Nick Tiliakos Did the website have .go.th at the end?
Nick **********
Nick **********
OP
RubyChestnut08 Well, I just blew through customs without a problem.

Agent said the completed app is in the system, don't need to bring QR codes, or printed emails, etc.

So you're wrong. Should never say "ALWAYS."
RubyChe*******
RubyChe*******
Nick Tiliakos who promised you?? The official website NEVER makes any promises. Do it one more time...make sure its the correct website. Email was ALWAYS sent instantly. 100%
Nick **********
Nick **********
OP
Tim Costello I forget but it's the same as the sites/addresses other members have been posting in this thread.
Ole ***************
Ole ***************
Yes, TDAC is confirmed in seconds, check your spam filter, if not send in a new from your phone, yes can be done on the plane as most have good internet today
Brandon ************
Brandon ************
As long as you entered the correct passport number and information, it will show on the passport control officer's computer that you completed it. That's all that is needed, you don't need any confirmation if you know it's done.
Nick **********
Nick **********
OP
@Brandon ***********
Thats what I thought

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