@Tony *********
, just so you're clear, you MIGHT have submitted an application to USE the online TM30 site BUT until you get the user name and temp password you can't start using it <- meaning you don't have a TM.30 filed yet.
You need to go file a TM30 in person and you can ask them at the immigration office to look at your application and see if they can approve you so that you can use the online system.
Or contact them at this number