@Oren *****
Just another post to weigh in the benefits of making an appointment.
I was at C/W with a friend getting his retirement extension last week, we had booked a 10:30 appointment in section L (retirement), got there at 9:30, updated the bank book down stairs, made a few copies we needed, went up at 10AM were see immediately and he was sitting in the waiting area for his passport to be signed off BEFORE his 10:30 appointment time ๐ฎ There were 48 people already in the queue and they were on number 26 when we showed up.
MAKE an appointment it will save you HOURS