Can you receive a DHL import tax refund when returning an item with a prepaid shipping label?

Oct 24, 2024
a month ago
Ryan ************
ORIGINAL POSTER
Is it possible to get DHL import tax refund if you send the item back using prepaid shipping label?
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TLDR : Answer Summary
The possibility of obtaining a DHL import tax refund when returning an item with a prepaid shipping label depends on various factors. If the item was faulty, the seller may need to cover the refund or replacement costs. If the shipment was sent under a Delivered Duty Paid (DDP) arrangement, the shipper is responsible for the tax. In cases where the shipment was formally cleared, a refund might be possible but could be a lengthy and costly process. However, if it was cleared informally, receiving a refund is unlikely in practice, despite being theoretically possible.
Carlos *********
There is no word for "refund" in Thai language.😆
SJ *******
@Carlos ********
that's only what your love you long time tells you.
Jeff ********
Steve *******
If it was shipped DDP that’s for the shipper to deal with.

If it was cleared as a formal entry, yes but that will be a time consuming and expensive process.

If it was cleared as an informal, not likely. Legally? Yes. In practise ? Nope.
Ryan ************
ORIGINAL POSTER
@Steve ******
it was DHL but they said Thai customs took the money so I need to talk to them.
Steve *******
@Ryan ***********
that does not matter. If the shipment label has the code “DD”, Duty Tax Paid the you owe nothing. Period.
Andy ************
Was the item faulty? If so, they are liable for the full cost of refund or replacement
Ryan ************
ORIGINAL POSTER
@Andy ***********
yes but eBay said there can't refund customs because they didn't collect it.
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