@Paul *******
definitely a plan B. Go to a real branch, not a bank in a big mall full of tourists. Dress nicely, didn't act like an entitled cun! and it's all pretty easy if you have the right documents. If it doesn't work, be nice and just go to another branch. You will have to go back to the branch you opened your account with for most things, so make sure it's convenient to get to. If you move to another providence, open another account. You'll save aggravation, travel and fees.