DoubleTree by Hilton Sukhumvit Bangkok - Hotel

• Excellent service The extra 2000 baht for Fast Track was worth it I got my results in 4 hours

• I had to wait 15 minutes at the airport for transportation It was not waiting when I arrived

Very satisfied with the service I was taken to the hospital drive through for the Covid test I received my results in 4 hrs and n stead of 12 hours by paying an extra 2000 baht

• the quick process from Aiport to Hospital to Hotel

• the long walk from the terminal to baggage claim, would not be good for old people or disabled people

quick/clean process/quick return on the covid test, all in all, a well-oiled machine, all credit going to the airport staff

• Close to the ocean

• Some shops still closed

Had a very nice hollyday in Phuket. Still not many tourist, so plenty of space at the beach. Shopping center close, but not important for me

• Efficient and professional

• Food often cold

The hotel staff were helpful and accommodating and the service though limited in Quarantine was good. As the quarantine rules changed I was able to leave early and unused nights were refunded

• Overall cery good service

• Need cleaning equipment

The hotel responded to the thai gov measures accordingly. But to make the stay better, provision of in room cleaning equipment would be much appreaciated

• Helpful and friendly staff
• Breakfast
• Laundry service
• Price
• Deliveries
• Comfort and cleanliness
• Location
• Airport pickup

• Lunch and dinner could have offer more choices
• Bottle milk and juice and not fresh milk and juice for breakfast
• No choice of coffee

The stay was good since the airport pickup, an Alphard or similar minivan with WIFI. The foods are good all hotel quality (including desserts). However, sometimes there were some choices I don't like but overall still satisfied. They offer bottled milk for breakfast so I brought my own fresh milk from outside with some peanut butter. The staff are super friendly, they remember guest's name every time I called them.

• Very friendly staff and guest service

• No real value for money

Airport transfer (not as advertised in a limousine but in a mini van) was smooth and so was the check in process. Friendly staff at check in but from there we had many moments of 'awakening' that it's not all as advertised. The junior suite is not a real Jr. Suite but rather two connecting rooms with one room fitted with a small seating area. Room is super basic-no deco, no art, no painting. If this is by design because of Covid restrictions why not say so why showing fancy pictures on the ASQ page. Food is very average- presentation in tiny trays is again because of the COVID excuse but the quality itself is best case average. Two examples in the first two days: green chicken curry was tasting great but it had no chicken in it. Banana fritters with vanilla sauce without vanilla sauce. 2 pc laundry per day - not true only bulk laundry after one week at 70Degree ! So all would shrink or be discoloured- again COVID excuse but why not say so honestly on the ASQ page. If you consider this hotel please bring sufficient clothing for two weeks. Other providers test you on  day 1 here you get a window of 5 days that means you can leave your room earliest after 7 days but ... only for 45 minutes a day on appointment. Last but not least don't expect any recognition as a HH member or welcome note or welcome gesture. Overall from the experience so far I wouldn't recommend this place if you look for good quality. Again not the staffs fault it's the management. A bummer but we will survive 2 weeks.