What is the current issue with the Royal Thai Embassy Vientiane online booking system for visas?

Update 15.3 on the saga Royal Thai Embassy Vientiane online booking system. They figured out that someone make fake bookings and visa run companies and walk in applicants get less and less. We and other visa run companies do not have or sale slots BTW due to system restrictions no rebookings are possible anyway. We have to turn customer away and , if they qualify, let them go to Savannakhet. Now the Thai Embassy send letter out that ask booked people to verify the bookings, while doing so the provided email support@thaivisavientiane.com can not received the reconfirmations. Sample enclosed