What steps should I take if I've been targeted by an LTR visa scam in Thailand?

Question

Hello. My husband and I are currently on the LTR (long term residency) visa. We received an email from what we thought was the LTR Visa Unit, stating that they are conducting post monitoring procedures to ensure that we have maintained our qualifications, and that we need to submit our documents. It seemed very legit. Until we found out it was not. Shortly after submitting our documents we received an email from the actual LTR folks warning us of scammers using fake LTR accounts. Unfortunately, the email address ended in '.com' instead of 'go.th.' We have already contacted the LTR unit. They said they will speak to their legal team but I don't know what they can do.  We have done as much as we can to protect ourselves, i.e. froze all credit reports, added extra security to our financial accounts, etc. What else can be done?? Any advice would be appreciated.

Ask Thailand · Answer

The user reports a scam incident involving the LTR visa where they mistakenly submitted documents to a fraudulent email posing as the official LTR Visa Unit. After receiving a warning about the scam, they have taken steps to secure their information, including freezing credit reports and enhancing account security. Community members provided advice on protecting sensitive information, ensuring strong 2-factor authentication, and contacting banks for new account numbers.

Heinz *********** · Answer

hope, all will turn out well for you!

Don't ever confirm passwords, banking data etc. in an e-mail. Never!

ไมเคิล ********** · Answer

Speak to your bank (and any other institution that you provided account information). Consider getting new account numbers issued, where possible

Brandon ************ · Answer

The first step is to ensure when you send sensitive information that you redact things like social security numbers and account numbers.  The BOI still accepts documents with these modifications.

Send make sure that your accounts have strong 2-factor authentication and that your correct phone number is associated with any of your accounts.  That way if someone tries to access any of your accounts by phone, they will likely send them a 2FA text and it will go to you rather than the scammers.

You already froze your credit reports which is a good step.

Tod ********* · Answer

Sincerely sorry that happened.

Remember people this is for LTR visa holders

Thank you for the update and warning (y)

What steps should I take if I've been targeted by an LTR visa scam in Thailand?

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