Went to bank today for visa renewal paperwork, showed them last years letters so they would know exactly what I wanted. Got something similar-ish and was assured this was fine, I wasn't 100% but thought I'd give it a go. Immigration asked me to go back to the bank because it was incorrect. The same lady said 'you got the wrong information from us because you asked me for a year, not 12 months! 🤔🤔