Ask question
This is NOT an official government website. We are an independent resource providing information and assistance to travelers.

What should I do if my online visa application for Thailand is stalled?

Apr 14, 2026
17 days ago
Vic *****
ORIGINAL POSTER
Trying to apply for online visa but everything I try gets stalled can’t proceed what I need to do or who I talk to
1,257
views
30
all likes
19
replies
13
users
TLDR : Answer Summary
The user is experiencing difficulties with their online visa application for Thailand, with the process becoming stalled. Commenters suggest various solutions, including technical fixes like clearing browser cache or using a different device, as well as practical advice to wait until after the Songkran holiday for better support availability. Others mention specific aspects of the online application process, such as ensuring documents are correctly formatted and highlighting that all visa processes are currently online.
NON-O RETIREMENT VISA RESOURCES / SERVICES
  • Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
  • For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
  • Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
  • Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
oxley******
The consulate does not give a rodents posterior about help or fairness
Like
Reply
Michael ********
Don't use your phone to apply, I had issues but this was a year ago
Like
Reply
Steven *********
I agree with person who suggested waiting until Songkran is over and then trying online again. I think your best bet is to wait until next Monday if you have the time. If you go the Thai Embassy route, go to their website and make an appointment. Good luck to you. I believe all will work out.
Like
Reply
Graham ******
online
Like
Reply
Graham ******
Steven Mussack you cannot get Thai visas now direct from Embassies, all applications are online
Like
Reply
Steven *********
Thank you for the update. I always appreciate information that fills in gaps or misinformation I have.
Like
Reply
Reply to
Steven *********
Reply
Lynnette *******
Which embassy and what visa?
Like
Reply
Neil ********
Maybe wait until after Songkran as. No IT support around
Like
Reply
Roger *******
I had this last night when making a few selections from the drop down boxes while applying for Non O Visa. I was able to just wait until the selection populated. Took a few minutes sometimes.
Like
Reply
Lynn *****
It’s called it’s the Thai new year Songkran. The fridge I ordered turned out to be a pre-order item and they let me know after I paid for it about this change, and because of the Thai new year its been over a week now I still don’t know when I’ll receive this fridge that I already paid for.
Like
Reply
Peter **********
Lynn Nah Patience is a virtue, possess it if you can…..
Like
Reply
Lynn *****
Peter H Bates…. Thank you Peter …. Things used to be like boom boom boom whenever I was in the world. I don’t know what happened along The way maybe my vibes gotta worse and sluggish but I swear I’ve been working on getting it back for myself.
Like
Reply
Reply to
Lynn *****
Reply
Dave ********
Where are you applying from ?
Like
Reply
Vic *****
ORIGINAL POSTER
Dave Nichol uk
Like
Reply
Dave ********
Vic Byw I had loads of problems with the online visa application. Firstly make sure that your bank statements are all in one document, you can do that by merging them altogether. I did mine via the Adobe Acrobat program. If your statements are over the allowable size you will need to shrink them. The same goes for your photograph. Also, I had problems using my phone for the application, so I tried my iPad but again I had problems. So I popped down my local library and used their desktop and it went through in seconds. If you get stuck don’t bother phoning the help line, they never pick up, a you CANNOT go to the embassy. If you have any further problems let me know and I will help if I can. Good luck !
Like
Reply
Vic *****
ORIGINAL POSTER
Dave Nichol phone crap tried laptop

But g/f in Thailand sorting it lol
Like
Reply
Reply to
Vic *****
Reply
Lynnette *******
Vic Byw Thai embassy in London?
Like
Reply
Reply to
Lynnette *******
Reply
Wannikea *********
Ensure you're on the correct site, symptoms sound like you are 555.

*******************
Like
Reply
John **********
Try clearing the cache in your browser or using a different browser
Like
Reply
Reply to
John **********
Reply
Thai Visa Advice and Everything Else
... members · 60% approval rate
The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.
Join the Group
Thai Visa Advice and Everything Else
View the Conversation
Thai Visa Advice and Everything Else
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.