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What should I do if I didn't receive my COVID-19 test results from Doctor Karon Medical Clinic in Phuket before my flight?

COVID-19 TestingPCR TestPhuket Medical ServicesDoctor Karon Medical ClinicFlight RequirementsTravel Insurance ClaimsPublic Holidays ThailandTraveling to the UKRT-PCR Test Issues
Jan 1, 2022
3 years ago
Margaret *********
ORIGINAL POSTER
WARNING!!!

Anyone staying in Phuket Karon area and using ‘Doctor Karon Medical Clinic’ beware. My Son & Family plus 20+ other people they met tonight did NOT receive their 24hr RT PCR Covid test results for an 8pm Qatar flight tonight! The clinic actually closed its doors as so many people were turning up wanting to know what’s going on and where were their results.

Very stressed out angry and tearful people still waiting.

Now need to find out how we get our 7,500baht back. Is this something we can claim from insurance?
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TLDR : Answer Summary
A traveler and their family staying in the Karon area of Phuket reported that they did not receive their RT-PCR COVID-19 test results in time for their flight, causing significant distress. Despite being promised results within 24 hours, the clinic closed its doors with many customers left unanswered. The post expresses concern over how to recover the test fee of 7,500 baht and whether that can be claimed from insurance. The discussion includes various opinions, suggesting potential solutions like disputing the credit card charge and exploring the insurance claim process. Several comments also point out the impact of the New Year holiday on service delays.
Michael ********
Seems there are not enough labs in Phuket.

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31/phuket-tweaks-sandbox-rules
3 years ago
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John ******
7.5k? Oh no no no.. even for a rush job. You were all robbed for sure.
3 years ago
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Terary **********
I would find a copy on the interweb, use photo shop and fix it.

There was no verification. You just need to letter that says you are negative.

Desperate times...
3 years ago
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Albert ********
Good luck with these crazy times.
3 years ago
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Albert ********
Tis the season.
3 years ago
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Baron *********
On your older posts you mention UK and therefore I presume you were travelling to the UK. You could have got a Antigen for a cheap price and much quicker. In Bangkok they even have at the airport in 15 mins but I presume you were travelling from Phuket, so not sure down there. I did Antigen at a hospital and got certificate within a couple of hours as I had to wait for the Doc to arrive to sign it off, otherwise would have been quicker.
3 years ago
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Margaret *********
ORIGINAL POSTER
@Baron ********
 hi are you saying an antigen would suffice to get back to UK?
3 years ago
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Declan ***********
Also Do Not buy an RT-PCR for when you arrive in London - None Needed - I bought and Sent it Off and Got a refund...... £89 / So I was well Happy - and at CITY Airport there were no checks - just walk through to Pick up a Black Cab as i live in Stratford - Only 550 Bhats from Thailand to LCY - Well, that was the only bit of luck on the Holiday - All the Best in 2022
3 years ago
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Declan ***********
@Margaret ********
 - ABSOLUTELY - (Via KLM) - I was very surprised, but didn't complain - lol
3 years ago
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Baron *********
@Margaret ********
 I used Antigen on 15th Dec but it can't be a self test as you need certificate to show at check-in. I did mine at Samitivej Srinakarin Hospital in Bangkok. Also check on your airline becsuse some airlines may have their own different rules. I heard Ethiad for example require PCR but UK government are okay with Antigen as shown on UK gov website
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3 years ago
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Baron *********
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Declan ***********
Yupp - Level 1 - 15 Minutes - 500 Bht - I had to have to board KLM back to London - Friendly and Professional - Just my experience, but these things are Never advertised on any Official Website - We have to all run around like headless chickens - Procrasionating and ruining our Holidays - I spent 2 weeks worrying and waiting for a return Whatsapp from KLM that never Came to suddenly decide to get a flight from Khonkaen to SUV (8 hours early) - to find out from the Check in AGENT..... So my last 2 weeks with my family was worry / worry / worry..... I'm Bad mouthing KLM and Not Thai Authorities..... Each Airline are Autonomous / Happy New Year - FAO -
@Margaret ********
 - ☘🙏🌿
3 years ago
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Declan ***********
Just walk down - It’s a mini hospital with units - and they make no mention of travelling…… it’s actually outside the Airport door……. but you know things change minute by minute…… Headless chicken syndrome - 😬😬😬
3 years ago
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Declan ***********
1st Floor - Exit 3 -
3 years ago
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Declan ***********
@Margaret ********
 - ☘ - Perhaps the luck of the Irish / :-)
3 years ago
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Declan ***********
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Carmen *********
Hi
@Declan **********
, is this available in Suvarnabhumi Airport at level 1 departures as walk-in or do you need to book a time slot? Thanks!
3 years ago
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Carmen *********
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Felix ******************************
@Baron ********
 450 baht at the airport lol it's 50 baht at 711. Dont support price gouging businesses.
3 years ago
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James ********
@Felix *****************************
 the test result must be issued by a licensed laboratory. Self test not accepted
3 years ago
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Paul *******
@James *******
 correct
3 years ago
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Paul *******
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Baron *********
@Felix *****************************
 it's the certification that is needed to get checked in. You are not getting a certificate at
****
3 years ago
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Felix ******************************
@Baron ********
 The antigen test kit can be purchased at 711 for 50 baht. I wipe my ass with certificates.
3 years ago
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Jenni ******
@Felix *****************************
 such a rebel ... you won't be going fare 🙄
3 years ago
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Felix ******************************
@Jenni *****
 'fare'? You cant spell the most basic of words. You wont even make it past the visa process.
3 years ago
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Jenni ******
@Felix *****************************
 please excuse me, I didn't realise that the spelling police were active on this page 🙄 and you don't know me so back off with the assumptions
3 years ago
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David *******
@Felix *****************************
 lol 😂 you can’t fly without a certificate so you can wipe your ass with the antigen test 😂
3 years ago
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Baron *********
@Felix *****************************
 Still the check in staff at the airport won't accept that you wiped your arse with the certificate and therefore they would not let you board.
3 years ago
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Baron *********
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Alessandro **********
7500 baht for a PCR test? 😱 What a bunch of sore a$$hole$
3 years ago
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Jonathan *******
@Alessandro *********
 even Bangkok hospital was less than 5k THB for same day results lol
3 years ago
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Jonathan *******
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Duncanc **********
Imagine them not

wanting a shouting crowd of people during a pandemic … 😷
3 years ago
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Felix ******************************
@Duncanc *********
 Imagine someone trying to justify a scam which has left innocent victims destitute 🤮🤢
3 years ago
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Duncanc **********
@Felix *****************************
 Lab results are late over the holiday period … and you sense an international conspiracy 🐒
3 years ago
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Felix ******************************
@Duncanc *********
 I sense unprofessionalism which resulted in the loss of thousands of dollars of flights and plans etc.
3 years ago
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Duncanc **********
@Felix *****************************
 Maybe … I sense poor advance planning from travellers who don’t understand the concept of risk
3 years ago
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Neal *******
@Duncanc *********
 lol defending a scammer. When you come for a test it says 24 hours result, not whenever you like it.
3 years ago
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Duncanc **********
@Neal ******
 Because nothing was ever late in Thailand before 🤣

Noobs
3 years ago
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Neal *******
@Duncanc *********
 you just don't make sense
3 years ago
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Neal *******
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Jonathan *******
@Duncanc *********
 crowds are to be expected at a place offering to sell tests for the cause of the pandemic lol
3 years ago
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Jonathan *******
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Marc ********
So you worry about the 7000 bht instead of missing the flight?
3 years ago
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Marc ***********
@Marc *******
 without the test the flight can not be taken...
3 years ago
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Marc ********
@Marc **********
 really tell me something new
3 years ago
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Marc ********
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Braulio *********
Unfortunate if you missed the flight.
3 years ago
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Lisa ********************
31st December is public Holiday in Thailand. Possibly caused the delay?
3 years ago
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Steve ********
@Lisa *******************
 nothing to do with this case but i had a test at 9 am on 29th and still not got my results in ubon
3 years ago
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Lisa ********************
@St***
 did you miss your flight?
3 years ago
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Steve ********
@Lisa *******************
 no its not to do with a flight its to do with me being high risk due to very close contact with friend
3 years ago
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Lisa ********************
@Steve *******
 this post was for pre flight tests . But also bad for close contact. Need results, quickly
3 years ago
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Steve ********
@Lisa *******************
 yes i just comet because to say its not only there thats slow its Thailand at the moment my friend flew the other day he collected the hard copy from hospital but email never arived
3 years ago
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Steve ********
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Mark ********
@Lisa *******************
 so was new years..... wondering same thing but clearly no one told the OP there would be an issue which is bad.....
3 years ago
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Lisa ********************
@Ma**
 yeah very bad.
3 years ago
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Lisa ********************
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Mark ********
If you happened to pay by credit card the quickest way is to challenge the charge on your card . Make sure you have the documentation that you were paying for a 24 hour result.
3 years ago
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John-Paul ******
@Mark *******
 just remember that your card will be canceled and a new one sent to your listed home address. This is the usual case.
3 years ago
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Burnard ************
@John-Paul *****
Btw, telling a merchant you may challenge the charge usually gets you a refund. Because that hurts there score with the Credit Card companies (I have only had this work in the USA to be honest) And it is also a big reason many Asian businesses don't take credit cards. Sometimes they get dinged so much they cannot take credit cards, or they don't like to give that power to the customer.

Most of the time, they don't like to pay the fees or customers don't like it if the merchant charges them.

Credit Card transaction fees, for small businesses, in Asia are pretty rediculous compared to the West. Probably a lot of fraud.
3 years ago
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Burnard ************
@John-Paul *****
Not for just a challanged charge. Usually if the card is stolen or missing.

Never had a card cancelled because of a challenged charge.

Maybe a debit card will. Then they have access into your bank account.
3 years ago
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Burnard ************
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