What experiences have people had with Siam Legal for obtaining a visa for a Thai fiancé to marry in the USA?

Ugh. I did. Let’s just say some good some bad and the outcome after 7 years of trying for my wife and I (Fiancé visa route -> denied after her interview - then in 2020 asked them / paid Siam for the US visa registration fees but they didn’t submit the application — then Covid…It’s a long, sordid story.) Anyway, I never got a reply from the last message I sent my newly assigned (3rd? 4th) attorney / contact a few months ago — and I had the “money-back guarantee”, too. {Sigh} Anyway…good luck. My options are now: 1) Have Siam (that now my wife and I are leery about now) start the marriage visa application all over again with all new paperwork, or 2) try to apply myself / navigate USCIS immigration process, or 3) pay another $5k plus to a new USA immigration attorney to petition for her marriage / her son’s visa — and wait / hope those are approved (step 1) and she passes her interview (step 2) -> all of which will take 18+ more months. 😞