What are the common challenges faced when applying for a DTV visa as a digital nomad in Thailand?

A few days ago I applied for a DTV visa as digital nomad via the thai e visa portal as the Thai government does not allow me to apply in person.

Shown proof of income along with a bank statement and portfolio

The picture didn’t meet their standards and the bank statements need to include 3 months on the business account and income proof (over at least 3 months) on the personal account. (11.20AM)

While trying to send all the documents (11.35AM) I was blocked by the fact thats I can only download 1 document at a time and once uploading, only 1 upload was allowed.

I decided to upload 1 month statement and contact them by phone to align where I could send the other documents as the thai e visa portal did not allow me to add more documents

I called the entire friday from 11 am to 5 pm about 11 times to ensure I contacted them.

Around 4 PM I got a refusal letter. Ever since I have not seen any response. Tried writing to them, no response.

Option to make an appointment at the embassy regarding visa isn’t available (anymore?)?

Does anyone have a similar experience? Or maybe a magical solution?