IF when you enter the CAPTCHA number on the first page the screen goes blank it means you have a pop-up blocker installed
Find it and turn it off. That's why you can't get it to go to the second page OR get the error warning.
IF you can't get it to work you go to MTT and file again on your own.
Try the mobile application called eServices and see what you get using it
Android eServices application;
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iPhone eServices application;
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