Answered6 days ago
Why can't I open TDAC on my Samsung Mobile but it works on my PC?
THIM and TDAC notice
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Have spent 2 days trying to open TDAC on my Samsung Mobile (cookies enabled) no joy, opens fine on my PC and Laptop, any ideas/suggestions. TIA
Answer summary
A user is experiencing difficulties accessing the TDAC website on their Samsung mobile device, although it works fine on their PC. Many comments suggest using a laptop instead, as the TDAC system is noted to have stability issues on mobile devices. Solutions offered include downloading the THIM app for TDAC submissions or attempting access through a different browser (as one user resolved their issue with Firefox). Other responses emphasized relying on laptops for this task, as confirmations are sent via email, which can be accessed on smartphones.
38 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Jeen ************
Not made for Android so use a windows laptop
THAI ******************************
As others have mentioned, if the official TDAC website is not working for you:
You can try installing the ๐ง๐๐๐ ๐ฎ๐ฝ๐ฝ, which provides an alternative way to submit your TDAC.
If you are unable to access the official website or install the THIM app for any reason, you can also submit your TDAC through our ๐๐๐๐ก๐ง๐ฆ ๐ฝ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ:
๐ข๐๐ฟ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ถ๐ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฒ๐๐ฒ๐น๐ ๐๐ฅ๐๐ ๐ถ๐ณ ๐๐ผ๐ ๐ฎ๐ฟ๐ฒ ๐๐ถ๐๐ต๐ถ๐ป ๐ณ๐ฎ ๐ต๐ผ๐๐ฟ๐ ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐ฎ๐ฟ๐ฟ๐ถ๐๐ฎ๐น ๐ถ๐ป ๐ง๐ต๐ฎ๐ถ๐น๐ฎ๐ป๐ฑ.
For those who wish to submit earlier, we also offer a manual early submission service for arrivals up to ๐ญ ๐๐ฒ๐ฎ๐ฟ ๐ถ๐ป ๐ฎ๐ฑ๐๐ฎ๐ป๐ฐ๐ฒ, with an $๐ด ๐จ๐ฆ๐ ๐ฒ๐ฎ๐ฟ๐น๐ ๐๐๐ฏ๐บ๐ถ๐๐๐ถ๐ผ๐ป ๐ณ๐ฒ๐ฒ.
There is absolutely ๐ป๐ผ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐ to use our platform if the official website or THIM app works for you. We simply provide another option for those experiencing difficulties.
******************************
You can try installing the ๐ง๐๐๐ ๐ฎ๐ฝ๐ฝ, which provides an alternative way to submit your TDAC.
If you are unable to access the official website or install the THIM app for any reason, you can also submit your TDAC through our ๐๐๐๐ก๐ง๐ฆ ๐ฝ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ:
********************************
๐ข๐๐ฟ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐ถ๐ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฒ๐๐ฒ๐น๐ ๐๐ฅ๐๐ ๐ถ๐ณ ๐๐ผ๐ ๐ฎ๐ฟ๐ฒ ๐๐ถ๐๐ต๐ถ๐ป ๐ณ๐ฎ ๐ต๐ผ๐๐ฟ๐ ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐ฎ๐ฟ๐ฟ๐ถ๐๐ฎ๐น ๐ถ๐ป ๐ง๐ต๐ฎ๐ถ๐น๐ฎ๐ป๐ฑ.
For those who wish to submit earlier, we also offer a manual early submission service for arrivals up to ๐ญ ๐๐ฒ๐ฎ๐ฟ ๐ถ๐ป ๐ฎ๐ฑ๐๐ฎ๐ป๐ฐ๐ฒ, with an $๐ด ๐จ๐ฆ๐ ๐ฒ๐ฎ๐ฟ๐น๐ ๐๐๐ฏ๐บ๐ถ๐๐๐ถ๐ผ๐ป ๐ณ๐ฒ๐ฒ.
There is absolutely ๐ป๐ผ ๐ฟ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐ to use our platform if the official website or THIM app works for you. We simply provide another option for those experiencing difficulties.
THAI ******************************
Additionally, you can try using a different mobile browser or even a proxy to access the official website.
We regularly receive reports of connectivity issues from travelers in certain countries, particularly China, where access to the official TDAC website can sometimes be unreliable.
We regularly receive reports of connectivity issues from travelers in certain countries, particularly China, where access to the official TDAC website can sometimes be unreliable.
Ian *****
OP@THAI *****************************
As I wrote, both Google and Chrome would not open the site but Firefox worked fine.Ian *****
OP@Frank *********
Carrying laptops over mountains on my dirt bike has proven expensive over the years but thx for the advice, I got it sorted now as above, hopefully it helps someone.Frank **********
Ian May you didn't say you are literally living like a nomad.๐๐๐๐
Ian *****
OP@Frank *********
So you don't do tours on your holidays .... I appreciate your reply but just remember in future every case can differ so if you can help then help ....otherwise hopefully the comments above have helped someone because obviously its an issue for some and should work on any phone.Frank **********
Use you laptop then.
Pui *****
If it opens fine on your laptop, why insist on doing it on your phone? They email you a confirmation with your QR code anyway. Surely you can open emails on your phone?
Pui *****
If it opens fine on your laptop, why insist on doing it on your phone? They email you a confirmation with your QR code anyway. Surely you can open emails on your phone?
Brian ***********
Same issue. Borrowed a friends computer to do it on. Go figure
Ian *****
OPBrian Schroeder Try Firefox browser ... it now works on my Samsung phone but I have now downloaded the THIM app as well.
Brian ***********
Ian May i have firefox as my default , duck duck go , brave , and even goigle if really needed
Ian *****
OPUpdate: I just downloaded Firefox and its working fine, still wont open on Google or Chrome. Hope this update helps others.
Jeen ************
Ian May find the only original and free dtac site
Phil ******
Ian May when do you fly?
Ian *****
OPPhil Beer Last week, used laptop.
Michael ********
Why play around with the websites. Download the THIM APP. Job done.
Ian *****
OPMichael Lucken Just registered on THIM, I only have access to TDAC, all other options show "coming soon" is this same as your THIM ?
Michael ********
Ian May It is a new APP. They will expand the functions later.
Ian *****
OPMichael Lucken Thx, I assumed but just checking, Thanks for quick reply.
Ian *****
OPMichael Lucken Done
Noel ************
When I tried to use my phone to do in at the Nong Khai crossing the Thai IO told me that the system was unstable when using a phone, as others have said use your laptop and download the pdf to your phone.
Ian *****
OPNoel Hernberger Thanks .... same as my 90 day system ... sometimes it works sometimes doesnt, and a few times I have emailed them and they sent me a different link that also worked for a while then stopped and was given another link that worked for a while, now I just go to immigration ... the front door/portal always works I've found.
Lawrence ****************
There's also an app called THIM that has TDAC on it. Works good.
Ian *****
OPLawrence M Messner Jr Yeah ... was waiting for them to get to revision 2 or 3 before getting it.
Bill **********
Ian May No need. The app works fine NOW. And the big advantage is you can fill out everything in advance except for the health declaration, save it, and the app notifies you when you enter into the 3-day window before your trip. You declare that youโve not visited a yellow fever country and the app files your TDAC. The response comes almost immediately. If called on to provide the QR code, itโs in the app.
Ian *****
OPBill Peterson I downloaded THIM last night and will register today .... lets hope its better than the website thats been a constant frustration over the years ..... worked great for me when they first brought it out then they did a software update and it never was stable again for me (even my address became just numbers and symbols) ... immigration tried to find the issue but after 4 visits to get it fixed they moved the help desk into the detention area compound and we could no longer access help desk.
Luciano ***********
Just do it on your PC. The card will be in your email
BarryLi********
Use your pc and laptop
Graham ******
So just di it on your PC/laptop and print it
Ian *****
OPGraham Seal I do it that way now but thanks for your advice.
Paul *******
Ian May Email it to yourself then open it on your phone.
HardFa******
This is the only correct site
Itโs working ok
********************************************
Itโs working ok
Ian *****
OPHardFactsACO More info, opens as a link from FB but wont work in any browser on phone but I can use the FB site to access.
Ian *****
OPHardFactsACO Funny thats the exact site I tried through google but will not open ... go figure ???
Ian *****
OPHardFactsACO That worked, going by the govt web page didnt, many thanks.
Tod *********
It's gotta be some setting on your phone
Opens fine for me on my Xiaomi mobile
Opens fine for me on my Xiaomi mobile
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