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Answereda day ago

What should I do if my Thai e-visa status changed to 'delivered' but I haven't received the email?

Uwais *********
asked Nov 14, 2026
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Thai e visa status changed

I just checked the status of my Visa application on the Thai e visa website. It moved from pending document check to delivered visa by email. But I haven’t got any email with my visa and it won’t open anything on the Thai e visa website either. Will the email come another day or should the email already have been sent out?
Answer summary
The user indicated that their Thai e-visa application status changed to 'delivered' but they have not received the confirmation email. Community comments suggest checking spam/junk folders, considering the recent Microsoft email outage causing delays, and note that the visa can be downloaded directly from the e-visa website instead of relying solely on the email. It's advised that users may receive the email within a few days or access their visa using the provided website buttons.
28 repliesnewest first
24

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Betty *********
Betty *********
Check spam
Phil *******
Phil *******
take into account the Microsoft issue over the past few days
PinkCroc*********
PinkCroc*********
Is your email address Microsoft? The outage could be the delay
Dca *****
Dca *****
Dca *****
Download your Thai E–Visa PDF File directly from the Thai eVisa Website
Mian *******
Mian *******
Usually it says on website. But you will receive email in 2 or 3 days. It happened with me last time. I guess you can download Evisa directly from website. I did.

Don’t ask me how 555
Intelligen***********
Intelligen***********
Check junk or spam / other email

Also you can download it from the website
3
Jeff *************
Jeff *************
Check your spam email
0
Producti********
Producti********
mine arrived a few days later after that status. but have an ion on website to doơnload it too.
2
Andy ********
Andy ********
Go to the visa application right at the top in a line are some buttons in blue one says “Download” press this one ☝️
0
Peter *********
Peter *********
Er is een storing bij Microsoft.

De emails werken met veel vertragingen.
0
Gary *******
Gary *******
Applied for mine said pending 1 month after got an e mail saying need proof of payment sent it next e mail said I applied at wrong website and apply again pissed off is not the word
1
Fadoua *********
Fadoua *********
Hello, a question when are you going on vacation. And did thet reply fast. Mine is also on pending document check. And i fly on 28 th november.
0
Lee *********
Lee *********
Can i ask, once approved via email do you simply present the email to immigration for them to stamp 60 days (in my case)
1
Kris ***************************
Kris ***************************
Lee Rothery it should automatically show onscreen when immigration scan your passport….

My last visit the immigration booth scanned my passport and the lady said “ very good , Thai visa 👍”

Stamped and sent straight through ….

It will be online connected to your passport along with the entrance part you complete 2 days before
0
Ricky ******
Ricky ******
Lee Rothery Yes. Have it printed off and hand it over with your passport. Your picture appears on it now too. Always check the date as soon as you have moved away from the counter.
1
Marak *******
Marak *******
Lee Rothery Read the email. It tells you to print off the pdf
0
Lee *********
Lee *********
Marak Moore i have not started the process yet
0
Brandon ************
Brandon ************
@Lee ********
No, you do not present the e-mail. You need the pdf document printed. The PDF is the actual visa. The e-mail is just an e-mail with an attachment which is your visa.
4
Lee *********
Lee *********
0
Wayne *********
Wayne *********
Lee Rothery you print the pdf on the email show them yes and they stamp your passport
1
Ronnie ********
Ronnie ********
Lee Rothery good question
1
Chris *******
Chris *******
When it comes through it might be in junk or spam mine was
9
Uwais *********
Uwais *********
OP
Chris Anson my concern is if it did go into junk I may have accidentally deleted it as that’s what I do everyday is just deleted the junk emails
2
Chris *******
Chris *******
Hussain oh no but you can still get it off the visa site
0
Chris *******
Chris *******
It might be because of the Microsoft outage ?
9
Michael ***********
Michael ***********
You can download it from the site by clicking one of the icons on the right. I can still get mine from the first year evisa portal existed
7
Brandon ************
Brandon ************
The e-mail should have generated already, but there has been a large e-mail outage over the last 24 hours across the world. So your e-mail could be delayed or lost completely. You can access the pdf of the visa directly from the e-visa website though, you don't need the e-mail.
6

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