What should I do if my Bangkok Bank account is frozen due to the need for a resident certificate?

@Brandon ***********

Banks are private institutions and are subject to private law, but they perform a public interest function, so the government should intervene when they engage in unfair practices! This is a dangerous precedent, because if the government doesn't intervene, other banks, or all of them, could engage in the same unfair practices! Today, everything is computerized. At least give customers the opportunity to resolve the problem at any bank branch, not just where they opened their current account! This is just a ploy to stall and keep customers' money for as long as possible! And then there's the driver's license! So, someone who doesn't have a driver's license because they're disabled or too old to renew it can't unfreeze their current account?

@Pete *********

I'm going to take your advise when I return. Whom do you recommend as a agent? What bank do you use now?

@Nongnuch *******

an updated certificate should not match the address he opened the account with if he moved. I had to update my address with a residence certificate and my new lease agreement in this latest round of account freezing. My certificate of residence obviously didn't match the address that I opened the account with since I had moved.