@David *******
@Andrey ********
I'm just sharing from our experience working with various types of applicants. Some people may prefer not to be bogged down by the submission process and don't mind paying for this service. Who are we to judge their decision if they value their time more than spending it on this process?
The embassy does not refund the THB 10,000, but the company we work with — Issa Compass — does. They check the overall profile before deciding whether to accept the case. It would take you three minutes to confirm this on their website or social media — they are not a small company. We work closely with them for our applicants.
Also, the applicants are applying from the country they are in — not from within Thailand. Hope this clarifies