Is the 90-day online report system experiencing issues or is it my fault?

@Andy *********

you need to do the first report in person, since you just have a new extension it's likely you haven't reported the first time yet. 90 day reports are separate from extensions, altho some offices might restart your 90 day clock when you get a new extension. Check the slip stapled in your passport to see when you must next report.

@Andy *********

And when is your 90 day report due? And what immigration office?

@Andy *********

If the 90 day online report system does not work, AND you’re between the due date and 15 days prior to the due date, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

10. If you’re keying your date manually, try using the drop-down date selection box

If the system still doesn’t work, then you may need to file it in person.