Is it normal to be asked for my VEVO document multiple times when applying for a Thailand e-visa?

A user applied for a Thailand e-visa and was asked multiple times for their VEVO document. Other users advised that it's not uncommon to be asked for documents again, mentioning that issues may arise from how documents are uploaded in the e-visa system. One user shared a similar experience but successfully resolved it by resending the document and receiving their visa the next day. Another user noted that some passports require embassy applications rather than online submissions. However, the original poster later confirmed that all inquiries with the embassy were resolved.