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Answered4 days ago

How can I obtain an e-ticket from Norse for my Thailand tourist visa application?

FancyPho********
asked Oct 23, 2026
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Hi

I’m flying with Norse and the email confirmation for my flight has not been accepted for my 60 day tourist visa and they are requesting an e-ticket, I have emailed Norse for this but has anyone had anything similar and how did you get round this. Thanks in advance ✈️
Answer summary
A user is having trouble with their airline, Norse, as their flight confirmation email is not accepted for their 60-day tourist visa application to Thailand, which requires an e-ticket. Fellow community members suggest various solutions including logging into the booking to download an e-ticket, saving the flight confirmation as a PDF, and contacting Norse for assistance.
31 repliesnewest first
10

Click comment and we will ask for your email, then OTP, then name.

Dave ******
Dave ******
I may be barking up the wrong tree here but does any of this involve a screenshot?
Phil ********
Phil ********
I presume you get 30 days exempt? You could then apply for an extension in Thailand.
FancyPho********
FancyPho********
OP
Phil Wilson unfortunately airlines are letting people board without the right visa at many UK airports so we need to do this as not risking not being able to board etc
Anura ************
Anura ************
Which consulate through did you apply ?
FancyPho********
FancyPho********
OP
Anura Lunuwilage London
Anura ************
Anura ************
When is your departure date
Claire ********
Claire ********
We're with norse. On the site you can open your confirmation of flight booking and save as a PDF. ours got accepted that way
Phil ********
Phil ********
Claire Blades He's said that the e-mail confirmation has been rejected.
Wayne *********
Wayne *********
Phil Wilson thats why you attach the pdf of the ticket, they are not interested in emails.
FancyPho********
FancyPho********
OP
Claire Blades I’ll try it but no ticket number on that pdf, if it worked for you praying it does for me x
Claire ********
Claire ********
FancyPhoenix4860 it's not the invoice you want, it's the other one that has your name and full flight details x
Phil ********
Phil ********
How odd. I fly with Qatar and get my E-Ticket within minutes of booking.
Phil ********
Phil ********
If there's nowhere for an explanation, write it in Word, convert that to a PDF and merge it with the PDF you intend sending. Note though that, just because one embassy has accepted a PDF confirmation doesn't mean that a different embassy will. We see this all the time when people are dealing with different immigration offices within Thailand - they all make up their own rules and give out different information. Example: The Royal Thai Embassy in London's website states: Please note that eligible passport holders are allowed to enter Thailand under the Visa Exemption Scheme only twice within a calendar year. That is not true.
FancyPho********
FancyPho********
OP
Phil Wilson that’s actually maybe an idea, I will ask my daughter if she can sort this for us as we aren’t that tech savvy x
FancyPho********
FancyPho********
OP
Phil Wilson I know my dad has a nightmare yearly, takes the same stuff to immigration as the year before and rules haven’t changed and they are like nope we need another copy or this or that haha
Phil ********
Phil ********
FancyPhoenix4860 As you will have seen, on most, if not all sections where you are required to send in documents, you can only upload one. To get around that you can merge PDF documents into one using free online tools such as PDF Free and Merge PDF - just search for merge PDF's free. If you are not able to write a PDF document, as I said, write in in word and use similar free online tools to convert it to a PDF and then merge it, and the airline PDF into one document. Your daughter may be aware of the above already. This is just one craziness of many on official Thai websites......... example: on some applications they ask for 3 bank statements but only allow you to upload one. Thailand 🤣.
FancyPho********
FancyPho********
OP
There’s no where to explain and just an upload link bit, I’ve found a pdf now it doesn’t have an e-ticket number like they are asking but another lady said they accepted this from her so fingers crossed 🤞
FancyPho********
FancyPho********
OP
Phil Wilson they have emailed me and said they don’t do e-tickets 😭😭
Phil ********
Phil ********
FancyPhoenix4860 Could you possibly explain that and provide a copy of your bank statement showing the payment?
Heidi ********
Heidi ********
Yes, I'm flying with Norse too. I asked them to send confirmation and they did.
Kelly ********
Kelly ********
Heidi Milner I messaged them and they said they don't do e tickets, just the email booking confirmation. What did they send you? Thanks!
Heidi ********
Heidi ********
Kelly Pinner they sent me a one page pdf booking confirmation
FancyPho********
FancyPho********
OP
Kelly Pinner exactly what they have just sent to me 😭😭
FancyPho********
FancyPho********
OP
Oh no, I’ve just had an email saying this so they didn’t accept the uploaded email.
FancyPho********
FancyPho********
OP
Heidi Milner thank you, feel a bit less panicked now 🥰
Heidi ********
Heidi ********
FancyPhoenix4860 they didn't take long at all.

My visa application was cancelled without any explanation, so I'm going back again to try!
FancyPho********
FancyPho********
OP
Heidi Milner oh fab that’s great to know, did you email for it and then how long did they take to get back to you 🥰
Heidi ********
Heidi ********
FancyPhoenix4860 yes I emailed, they're pretty good.
Lynnette *******
Lynnette *******
Can you log in to your booking and download the ticket? I always get an e-ticket confirmation, with airlines I use.
FancyPho********
FancyPho********
OP
Lynnette Munoz nope there’s nothing like other airlines 😭😭
Claes **********
Claes **********
FancyPhoenix4860 download their app and you have everything there. Or log onto their website with your confirmationnumber and last name and you have everything you need there.

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