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Answered3 months ago

Can I obtain a TDAC for my daughter if her passport photo won't load in THIM?

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Dave *****
asked Aug 13, 2026
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Hi need advice ? My Daughters passport photo Won’t load in THIM ( through biometric face scanning ) as she is 13 and has changed quite a bit in last 2 years can I still get a TDAC on my computer for entry without using THIM ? , Travelling in a few weeks so replacement Passport isn’t really an option 🙏

And do I need to go to assisted entry on arrival ?
Answer summary
A user sought advice on obtaining a TDAC (Thailand Digital Arrival Card) for their daughter, whose passport photo wouldn't upload in the THIM app due to her significant changes in appearance over the past two years. Several commenters suggested that the user could complete the TDAC application directly on its official website, bypassing the THIM app altogether. Users confirmed that they had success with the TDAC, advising that it was unnecessary to rely on THIM and that completing the TDAC is possible without scanning the passport.
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Dave *****
Dave *****
OP
Thanks for advice all sorted now 🙏
David *******
David *******
I’m not a child but likewise had problems scanning my new passport on to the THIM app.

Eventually I just took a photo and uploaded that.

I was born in Edinburgh so it automatically lists my nationality as SCOTTISH as opposed to British as per my passport.

Let’s see how that works with Immigration.
Jean ************
Jean ************
As long as there is TDAC, do it.
Bob **********
Bob **********
Yes
Cliff *********
Cliff *********
Just do the TDAC.

It was successful for me last week.

Forget about THIM.
Melissa **********
Melissa **********
I used the THIM app without scanning passport. You can manually imput it!!
Dave *****
Dave *****
OP
Melissa Rainbird no you cannot been trying for hours
Henry *********
Henry *********
Just use the TDAC website 72 hours before you fly. THIM is not necessary yet.
Johan_B*******
Johan_B*******
Best to directly apply on official TDAC website. The THIM app, as great as it sounds, still isnt perfectly bug-free.
Dante **
Dante **
Applying biometric face scanning to children is a dumb oversight
Brandon ************
Brandon ************
You can fill it out on the TDAC site. The THIM app can completely be ignored.

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