My agency of multiple years seems to have dropped the ball on doing my 90-day checkin for me. They've done all of them no problem since I moved to Thailand in 2021, but I noticed they didn't email me as usual. When I inquired they said that, yes they'd done the check in for me but it was rejected. Has anyone been in this situation before? They're not being clear about what this means or what I need to do. Is it an emergency or something that can be smoothed over?