Answered2 years ago

Why can't my parcel be delivered in Koh Phangan and how can I avoid this in the future?

parcel delivery Koh Phangan UPS DHL shipping issues expat advice

Claire ********

asked Apr 18, 2025

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Non visa related but wasn’t sure where else to ask for advice.

I’ve recently sent a parcel of soft furnishings from the UK to Koh Phangan via UPS 

The parcel has made it through all the scans and security checks and now I’m told it can’t be delivered and will be disposed of.

Can anyone suggest why this has happened?

And also which delivery company do you recommend I use so this doesn’t happen again 🙏🏼

Thank you 🙏🏼

Answer summary

A user experienced an issue where their parcel containing soft furnishings sent via UPS from the UK to Koh Phangan was unable to be delivered and is at risk of disposal. They are seeking insight into possible reasons for this situation and recommendations for reliable delivery services to avoid similar issues in the future. Responses from the community mention experiences with UPS and DHL, along with frustrations regarding missing parcels in Thailand.

13 repliesnewest first

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Michael ********

What material was it ?

2 years ago

Claire ********

@Michael *******

cotton, hessian, plastics

2 years ago

Michael ********

@Claire *******

strange only thing i can think of is if hessian is made from hemp and it might confuse them where to class it

2 years ago

Claire ********

@Michael *******

I’ve been wondering the same thing 🤷🏼‍♀️ I’m going to try again with DHL and failing that give I’ll give up 🤦🏼‍♀️

Thank you for your help 🙏🏼

2 years ago

Michael ********

DHL have been good for me this year, good contact and updates by whatsapp.

2 years ago

Claire ********

@Michael *******

thank you 🙏🏼 I’ll look into this

2 years ago

Paul *********

I posted airmail letter from UK to Thailand. Never arrived.

2 years ago

Jordan *****

I use UPS a lot in Thailand, very good customer service. Try contacting them by phone, or walking in at the headquarters in Soi Lasalle, Bangkok to get information.

2 years ago

Claire ********

@Jordan ****

thank you for your response 🙏🏼 I’ll contact them direct after the bank holiday

2 years ago

Jack ********

@Claire *******

what bank holiday?

2 years ago

Wayne *******

I had a parcel that went MIA and was at that point I decided NEVER to post anything to Thailand again. It feels like corruption where they make it as difficult as possible to get your stuff so you just dont bother and they just keep it 🤷

Ive seen many posts like yours

2 years ago

Claire ********

@Wayne ******

thank you for your response 🙏🏼

Several years ago I posted via Royal Mail Parcel force with no problems but the price through them now is crazy.

I’m now ( like you say finding it as difficult as possible)

2 years ago

Wayne *******

@Claire *******

My experience was around 8 or 9 years ago. Just some toiletries Im used to back home that cost a fortune in Thailand like shaving stuff so although annoying, nothing I couldnt put down to anything to learn from 🙂 Good luck

2 years ago