Ask question

What should I expect from my stay and PCR testing experience at Citrus Grande Hotel in Pattaya?

Citrus Grande Hotel Pattaya 24 Hour Quarantine PCR Testing Travel Experience Hotel Reviews Test and Go Expat Life in Thailand Visa and Immigration Process

Dec 9, 2021

3 years ago

ORIGINAL POSTER

Arrived Bangkok from London yesterday and doing my 24 hour quarantine at Citrus Grande Hotel in Pattaya.

Anyone looking to stay at this hotel please give it a wide berth.

Pick up at Airport by hotel rep was abysmal,  last to leave. Rep very unhelpful. 

Food disgusting / cold and just dumped outside your room.

Wrong WiFi details supplied to connect to Internet and waited 5 hours for room service to sort out. (Despite calling them from room phone several times).

The only thing on the upside is that PCR test result returned within 3 hours... but...unless you ask ,which I did whilst calling re the WiFi issue, they don't ring your room to give you the result. They will let you leave after result is known before expiry of 24 hours.

1,804

views

12

likes

43

all likes

19

replies

1

images

15

users

TLDR : Answer Summary

The user shares a negative experience regarding their 24-hour quarantine stay at Citrus Grande Hotel in Pattaya after arriving from London. Complaints include poor airport pickup service, unsatisfactory food, incorrect WiFi details leading to long waits for help, and a lack of communication regarding PCR test results. Several comments provide contrasting experiences at different hotels, with some users noting better service and communication. Overall, the discussion highlights the variability of experiences in quarantine hotels and offers insights for future travelers.

Gary **********

Hello Colin.i booked this hotel for the 1 night quarantine package.i arrive 24th December. I booked through agoda and i have emailed the hotel direct 4 times to enquire about airport transfer but ive had no correspondence from them at all

Like

Reply

Paul ********

Thanks!! Chok Dee

Stay Sexy, Happy n Safe

Like

Reply

Adam ********

You had no WiFi for 5 hours but got your pcr result back after 3 hours, why didn’t you leave after you got your pcr results back

Like

Reply

Paul *******

nothing new for a pomm to whine. BTW go Aussies in the cricket today.

Like

Reply

Reply to

Paul *******

Reply

David *********

I’m booked in there on the 24th let’s hope it’s a better experience for me lol or I’m doing a great escape

Like

Reply

Ken ********

I used the Amaranth Suvarnabhumi, excellent service and close to the airport for my forward flight to Chiang Mai.

Like

Reply

Peter *******

Sorry about your experience I was in the same hotel three weeks ago had a completely different time.

Arrived got tested, booked in, great room, WiFi good I brought Firestick worked a treat, results of test phoned to be next morning, different day different experience 🤷

Like

Reply

Nick ****************

Was that the old Citrus resort by Compass Hospitality?

Like

Reply

Colin ********

ORIGINAL POSTER

@Nick ***************

God knows. I've just left thankfully

Like

Reply

Reply to

Colin ********

Reply

Tony *******

It's the same all over .it's just a way of obtaining money from tourists .

Like

Reply

Richard *****

and people dont seem to understand that is all bullshit

Like

Reply

Tony *******

spot on

Like

Reply

Reply to

Tony *******

Reply

Mitchell *******

So, you don't get a test result via e-mail? During my Phuket Sandbox in October, I received an e-mail result, and I assume the hotel received something as well.

Like

Reply

Mitchell *******

Yeah, but I would assume you would get your own results.

Like

Reply

Brandon ************

@Mitchell ******

Phuket procedures are very different from Bangkok

Like

Reply

Colin ********

ORIGINAL POSTER

@Mitchell ******

give you paper version on checking out.

Like

Reply

Reply to

Colin ********

Reply

James ********

Thanks for update...sorry to learn of your experience. We have seen several good reports re other hotels in Pattaya for Test N Go.

Like

Reply

Tara **********

I had a better experience than you at a different hotel but they also did not tell me my results until I called and asked them. My test was completed at 7PM the day I checked in and I had to call at 10AM the next morning to ask what the results were. So weird. Why not tell me? Like just slip a note under the door if you're worried about waking me up or something...

Like

Reply

Nick ****************

@Tara *********

it’s obvious. If they don’t tell you then you might stay longer and buy more overpriced room service meals or better still another night.

Like

Reply

Reply to

Nick ****************

Reply

Thai Visa Advice and Everything Else

... members · 60% approval rate

The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.

Thai Visa Advice and Everything Else

View the Conversation

Thai Visa Advice and Everything Else

What are some recommended hotels for a 1-day quarantine in Bangkok with an express PCR test?

10 comments

3 years ago

What is the experience of undergoing quarantine in Thailand like during the COVID-19 pandemic?

15 comments

3 years ago

What should I expect when arriving in Phuket under the Sandbox program?

9 comments

3 years ago

What are the experiences of staying at At Residence Suvarnabhumi for the Test and Go requirement?

9 comments

3 years ago

What should I expect regarding COVID-19 testing and quarantine upon arrival in Phuket under the Sandbox program?

13 comments

3 years ago

What has been the experience of getting PCR tests in Thailand for incoming travelers?

0 comments

3 years ago

What is the arrival experience like for expats traveling to Pattaya under current regulations?

7 comments

3 years ago

What should I know about the second COVID test after arriving in Phuket under the Test and Go program?

3 comments

3 years ago

What is the experience of the Test and Go process in Thailand for arriving travelers?

18 comments

3 years ago

What are the steps for arriving in Thailand under the quarantine rules?

6 comments

3 years ago

How can you change your quarantine hotel in Thailand if you're not satisfied with it?

9 comments

3 years ago

What was the experience of checking in for a flight after a one-day quarantine in Thailand?

1 comments

3 years ago

What is the process for taking a PCR test at AQ hotels in Thailand?

7 comments

3 years ago

Is it common to not receive a negative PCR document from a quarantine hotel in Thailand?

4 comments

3 years ago

Why can't I leave my quarantine hotel in Bangkok after a negative PCR test?

50 comments

3 years ago

What should I expect during a 1-night quarantine upon arrival in Phuket regarding COVID testing and results?

6 comments

3 years ago

What was the experience like arriving in Thailand under the Thailand Pass regulations?

21 comments

3 years ago

What are the airport and hotel testing procedures for travelers arriving in Thailand?

13 comments

3 years ago

Should I book airport transportation to my hotel or can I use public transport in Thailand, and how does the PCR testing and hotel stay work?

5 comments

3 years ago

What should I know before booking a hotel affiliated with Piyavate hospital in Thailand?

34 comments

3 years ago

What is the process and timeline for getting a PCR test upon arrival in Thailand and what happens if I arrive late?

28 comments

3 years ago

What is the experience like at the ASQ Green View Hotel in Thailand?

45 comments

4 years ago

What is the experience of staying at an ASQ hotel in Thailand during quarantine?

68 comments

4 years ago

What are the experiences and reviews of the ASQ stay at Seasons Hotel in Bangkok?

60 comments

4 years ago

What should I expect during my stay at an ASQ hotel in Bangkok?

8 comments

4 years ago

Data protection policy Terms and conditions Disclaimer Privacy policy Refund policy

The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.