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Unanswered5 months ago

What should I do if the E-visa application keeps saying loading and I can’t upload my file?

Anonymous *************
asked Jun 5, 2026
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Hi, I keep getting to this section and it says loading, but it never does. I can't even get to the point to upload a file. Help please.

Using Chrome and I've;

Cleared the cache

Closed the browser

Allowed pop-ups

Tried Firefox as a diffent browser

Allowed the E-visa APP

It just keep spining and spining saying loading, It's very annoying been trying for 3 days now.
Summary so far
The user is experiencing persistent loading issues when trying to upload a file for the E-visa application, despite trying multiple troubleshooting steps including clearing the cache, switching browsers, and allowing pop-ups. Comments suggest checking the file format (e.g., ensuring documents are in JPG or PDF) and confirming that file sizes are under the 3MB limit.
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Roger *************
Roger *************
Check if the format of the documents are JPG or PDF and the size of each under 3MB.
Anonymous ******************
Anonymous ******************
What is a jfif file format and is it even an acceptable format? Clearly shows a jfif being selected.
Wannikea *********
Wannikea *********
Be sure the file size is under 3 MB.

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