What is a shipping broker and how do they assist with sending items from New Zealand?

A shipping broker, often referred to as a customs broker, is a professional who handles all import-related issues and paperwork for shipped items. When sending goods from New Zealand, it's recommended to consult with the shipping company you select, as they likely have a local broker they coordinate with to ensure a smooth process. It's important to clearly mark and communicate if the shipment contains personal effects to avoid unnecessary customs duties, although working directly with a broker in Thailand might not significantly change the outcome.