Laguna Holiday Club Phuket Resort - Hotel

• The staff is very nice and helpful. The food was decent.

• The building is old, has lots of wooden furniture, and is full of mold, which affected my health quite poorly because I have a mold allergy (blocked nose entire stay and problems breathing). The central aircon was probably a contributing factor and needs a proper internal cleaning as well.
• The cleaning was not very good either as some places had lots of dust. If the hotel managers take care of these things, it would be a good AQ hotel.

The building is old, has lots of wooden furniture, and has lots of molds, which affected my health quite poorly because I have a mold allergy (blocked nose entire stay and problems breathing). The central aircon was probably a contributing factor and needs a proper internal cleaning as well. The cleaning was not very good either as some places had lots of dust. If the hotel managers take care of these things, it would be a good AQ hotel.

• Excellent hospitality.
• Excellent response to any requests or issues during the stay.
• Quiet and relaxing location.
• Large balcony with good views.
• Netflix on the TV.
• Microwave.

• Some of the meal options were small in quantity.
• The air conditioners are slightly noisy.

My 7th quarantine stay and 3rd in Thailand. The suite is large and has a great balcony off the living room and another smaller one off the bedroom. The area is next to the golf course and lakes and there wildlife hanging around all the time as well, squirrels, monitor lizards and a variety of birdlife. Along with that and the golfers going past there is always something to look or laugh at from the balcony. The air conditioners were slightly too noisy for my liking but might not bother others. They were definitely cold enough. Any issues or requests I had in the suite were taken care of with a simple Line message to the front desk and they were immediate with their response. Khun Tuang made an extra effort to get some requested tea bags for me and this was highly appreciated. The food was tasty enough and delivered hot most of the time when possible, but some of the dishes were small in size, in my opinion, but if there is a 24hr menu to order from as well. Overall the stay was enjoyable and well organized at the property.

• The staff are great, the room is large and comfortable, and the wifi was really good. I was working throughout the quarantine with no problems.

• The only negative is that you can't order outside food but that is the regulation in Phuket and not the fault of the staff. They were very helpful with all requests
• Expensive laundry service

I would definitely stay here again if I had to do another quarantine. There was a nice view from the room, a balcony and it is very spacious. I think those are all important qualities when you have to be isolated like this. The staff was great and they helped with all requests, they had a lot of choices on the menu and it would be good for most people. They have vegan and vegetarian options which is important as well. You can also use food panda to order from 711 or supermarkets. The only negative is you can't order food from outside (again, not the hotels policy but the governments). Also the laundry service is very expensive.

• Service was first class
• Spacious room
• Food was delivered on time always

• The building is somewhat dated
• Food variety starts to get boring after a few days, though still good food

Attentive staff, the go above and beyond to provide a fantastic service. They were quite helpful when asked to print out and scan documents, getting me a mouse pad, a yoga mat, green tea. I hope the hotel top management recognizes the great job the staff does, it is their more valuable asset!

• Good size suite
• Balcony with seating
• Bath Tub
• Exercise Bike supplied in room, no extra charge

• Wifi was ok for searching and emails, but not very good conference calls and presentations via Microsoft Teams.

The staff were very helpful and accommodation, no request was too large for them to help, purchasing items from outside was no issue for the staff to help.

• Food quality & quantity is great.

• Wi-Fi sucks after strong wind & rain
• Ants problem

The hotel staff are good. Hospitality is good. The timing for housekeeping can be more frequent.

• View of lake side. Varieties of food.
• Clean room. Staffs are polite manner.

• None

The laguna club is the excellent ASQ program. The program has completed all thing and package price is reasonable. All staffs are polite manner and vaccinated, so I feel safe to stay here.

• Everything thing was good at this place. Staff very helpful, Food has good selection and quality, rooms big and has everything that is needed, microwave, fridge, eating utensils, and smart tv with Netflex

• Not too much really, have to thing to find anything. Hot water and pressure needs a bit of work, fluctuates a lot, but manageable.

I recommend this place for ALQ, its very comfortable, good views of the golf course, good food and staff very helpful.