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How did I successfully obtain a visa while dealing with Cambodian embassy challenges?

Aug 28, 2025
6 days ago
Julian **********
ORIGINAL POSTER
Approved. Soft skills. Muay Thai. Cambodia. German Passport.

Applied: Friday August 8th

Approved: Wednesday evening August 27th

I've been living in Thailand since 2013. Mostly on Marriage Visa and extensions, but the past 2 years a mix between border runs ( 60 day arrival stamps ) and 1 year ED-Visa.

I chose Muay Thai Fever for documents. They did advice to go to basically any country other than Cambodia, because they are known to be difficult. But, I was a bit stubborn. I've been wanting to visit Cambodia / Angkor Wat for years already and decided to stay in Siem Reap for the time. If push comes to shove, I'd just try again in Vietnam.

I also used Issa Compass to handle all the paperwork and submit the documents. Very reasonable price + money back guarantee if I get declined. No brainer for me.

I provided Issa Compass with all documentation and they submitted everything Friday August 8th. I should mention, I already have 2 Bank accounts in Thailand. Both were way under 500k. I topped "sleeper" account up to 500k in May of this year...so about 3 months prior to applying. I gave Issa 6 months worth of statements with almost no transactions except the 500k deposit in May.

The following week I was asked if I can provide a different bank statement "to make my case stronger". I provided my everyday account statement, also 6 months...but balance always around 20k. ( I hold most my assets in crypto and convert to THB as needed ).

They agreed to use that bank account as well, eventhough it was way below 500k.

A few days passed, and I was asked when I opened those accounts and which Visa. ( I was surprised and scared by those questions ). I provided pictures of my Visas for ~8 years ago ( mind you, I have a new passport since then as well ).

Then another few days later, they wanted some other document from Muay Thai Fever gym. They explained usually its not needed ( Cambodia apparently is the only embassy that asks for this one specific document ). I forwarded the information to my Agent Issa Compass. They understood the explanation.

Another ~2 weeks passed and I got the Approved! Email.

Without the Visa agent / Issa Compass I would have failed surely. I assume some?all? Visa agents have a direct line of communication with the embassy to handle missing paperwork. Whereas a normal applicant would possibly just get a rejection with or without explanation.
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TLDR : Answer Summary
The user successfully obtained a visa after living in Thailand since 2013, primarily on a marriage visa but recently transitioning to a combination of border runs and an education visa. They chose to apply through Issa Compass and Muay Thai Fever for assistance, despite warnings about difficulties with the Cambodian embassy. After gathering necessary documentation, including bank statements and supporting records of their visas, they navigated additional queries from the embassy and ultimately received approval. The process highlighted the importance of using a visa agent for effective communication and document handling with the embassy.
Douglas ********
congrats, how was cambodia?
Julian **********
ORIGINAL POSTER
@Douglas *******
thanks. I am enjoying it, though its in the middle of rainy season. That being said, I do adapt to other places and cultures very easy. I dont regret coming here instead of going to Laos or Vietnam.
Douglas ********
@Julian *********
is it safe? i have zero ideas or expectations for it but am interested
Julian **********
ORIGINAL POSTER
@Douglas *******
absolutely! ( unless you plan on participating in the road traffic...that is a whole other story 🙂 ). The people are extremely friendly. I'd say even a notch friendlier than Thailand. But I have to be very careful giving my opinion, because the FB police is patrolling this thread and get upset if I share my opinion ;).

Things I noticed ( compared to Thailand )

- English is more common here ( at least where I am, Siem Reap ). I even had a small conversation with my Grab delivery driver. Impossible to imagine in Thailand.

- Lots of kids. And they play around freely in front of the house / streets ( similar to when I was a kid in the 80s )

- People still ride a lot of bicycles

- No coins. All cash bills, either USD or Cambodian Riel

- Phone / Data very cheap. Internet speed is acceptable, but not fast. And a bit spotty. No 5G

Not sure where you are from or what your expectations are, but I think its a nice place to visit. Siem Reap being a tourist town, there are plenty of things to do, see and experience here.
Douglas ********
@Julian *********
thanks for sharing!
Callum *******
Anonymous goblins incoming with fear mongering and “refusal/entry questioning” stories in 3…..2…..1……
Andi ***********
@Callum ******
don't wake 'em up 😂
Andi ***********
With missing paperwork, the embassy contacts the applicant directly to submit it. 100s of posts confirm this. Refusals are given also by applicants using agents as multiple posts on this forum show.
Greg ********
@Andi **********
Exactly. How would an agent have a direct line to an Embassy :-D :-D 5555
CapableC********
@Greg *******
does the agent not apply in Thailand though?
Greg ********
CapableCelery590 No. Applications apply through the eVisa website just like everyone else. The DTV is an MFA visa and Immigrstion have nothing to do with it until entry and extensions. I was being a bit facetious regarding agents and contacts. I think it is obvious some do with regard to the DTV.
Andi ***********
@Greg *******
Yep, the OP/agent needs to rethink the promotion lines.
Julian **********
ORIGINAL POSTER
@Andi **********
think of it what you want. I just told my story and thinking behind it. I supplied bank statement 6 months and 500k+ in it. Would the embassy have asked me for another bank account and said it doesn’t matter how much is in it? I don’t know. I doubt it though.

That other document they requested but the gym wasn’t able to provide…would I have been able to explain to the embassy why it’s technically not needed or why it can’t be provided? I don’t know. But I doubt I would have been able to.

I did notice the agent used their domain and created an email with my name. Perhaps their line of communication. Again, I don’t know. Use an agent, don’t use an agent. I don’t care. It worked for me and I briefly explained my reasoning.
Andi ***********
@Julian *********
Why would an embassy ever say submit a bank account, no matter how much is in it? What situation? Your attempt to demonstrate an agent is able to overcome difficulties with applications is understood but give realistic examples for the sales pitch. So your "agent" can get the embassy to overlook insufficient documentary evidence for Softpower applicants? If your "agent_ is such a problem solver why have other applicants it "assisted" were rejected? What went wrong with this amazing assistance when it fails others?
Julian **********
ORIGINAL POSTER
@Andi **********
the thing is, it wasnt ( or didnt appear to be ) insufficient documents from the gym. It was a document that the embassy is cambodia requested and other embassies usually dont request. The gym couldnt supply this document. How the agency explained it to the embassy, I dont know...and quite frankly, wasn't my problem :). This is the document btw: " it's a special VIP 5 star gym rated certificate".

Regarding the bank: I submitted a "dormant" 6 month bank statement. Of which the latest 3 months had 500+ k in it. No other transactions. Technically sufficient. However, apparently not. Days after submitting the application I was asked to provide another bank account...which I had, but on average only 20k in it. I also had crypto accounts with over 500k ( but I know those are not accepted ). So, if I had applied myself....I dont know how the embassy would have communicated with me that my 500k statement was not sufficient and to provide another account. I did communicate this with the agency and they got back to me and said to supply the 6 month statement from my regular account. I did that. It seems to have been sufficient. How I personally without the agent would have or could have navigated, I dont know. I dont remember reading anywhere that a second bank account statement was requested.....and also being asked which Visa I was on when I opened those accounts. THAT I havent read anywhere before. Frankly, also a liiiiittle bit concerning considering banks closing accounts in Thailand. But that has nothing to do with my DTV application, so didnt want to "focus" on that. I'll see what happens when I am back in Thailand.
Andi ***********
@Julian *********
Applicants who have bank accounts not acceptable by an embassy have been asked to resubmit appropriate bank statements. Not unusual to be asked what visa one was on when having a bank account. Applicants have been able to communicate with embassies regarding application issues similar to the ones you detail and gained approval.
Julian **********
ORIGINAL POSTER
yes, but why was my bank statement not acceptable? 6 month statement and the last 3 months were 500+k. Perhaps it was acceptable, but they wanted to see my regular bank account....but that one always had only around 20k. How am I to know that would have been acceptable or not? I also saw many "horror" stories where people were denied without reason given. I just wanted to avoid all possible headaches and questions and let somebody experienced deal with it...and after the fact, I am glad I did.

And because this group helped me quite a bit with info ( I was a silent reader since ~April ), I thought I'd share my story, especially since it is in Cambodia and not too many cases from there lately. Thats all. Nothing more, nothing less. No hidden agenda or conspiracy here.
Andi ***********
@Julian *********
The agency you allegedly used has "horror" stories of applicants being denied without reason given. Applicants applying themselves have been asked to show additional accounts. When I applied for mine, I was asked for additional bank statements. It is ok to share a story but it is important to be real and suggesting your "agent" fixes issues that cannot be done directly by yourself is misleading to put it politely.